THE IMPACT OF TECHNOLOGICAL INNOVATION ON BANK PERFORMANCE

Abstract

This study examines the impact of technological innovation factors on the performance of Lebanese banks during an eight-year period (from 2010 to 2017). The research employed return on assets (ROA) and return on equity (ROE) as proxies to measure performance level. The technological innovation factors include internet banking, mobile banking, automated teller machines and investment in computer software. The technological innovation investment in automated teller machines (ATMs) and internet banking has positive impact on the performance of Lebanese banks. The results also reveal non-significant impact of mobile banking and investments in computer software on the performance of Lebanese banks.

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