Logistics maturity model for service company – theoretical background

Abstract

Objective: The paper presents theoretical background of logistics maturity model for service enterprise. Methodology: There were determined: phases of the industry logistics, business activity areas of service company according to SCOR model, logistics tools used by service companies, which were adopted from manufacturing companies, logistics maturity levels for the service sector were defined. Conclusions: According to conducted theoretical research and own observations, it was stated, that the level of logistics maturity in the service company depends on tools used in the areas of: planning, procurement, storage, inventory management, distribution and reverse logistics. The level of logistics maturity in the service sector may be referred to particular phases of the industrial logistics evolution. Research limitations/implications: The roots of the model lie in interpretation made by authors of the paper in the field of: logistics development and SCM since the 1950s and observations regarding the logistics tools used in the services sector. Practical impact: The logistics maturity model for service company will be used for scientific research carried out on Polish service service industry, in order to examine the level of logistics maturity in the service sector. Originality: Logistics maturity model based on three dimensions of the assessment including: SCOR model, phases of the industry logistics and logistics tools, has become original approach in the field of logistics maturity research. Moreover, the added-value of the model is dedication for service industry, which is in research niche.

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