IT Infrastructure Library (ITIL) framework approach to IT Governance

Abstract

Managing and using IT services is considered very important for modern businesses to improve their performance. IT Governance supports businesses to plan and control the IT investments to achieve their business objectives. IT Governance is part of enterprise governance which contributes to the management of IT resources, with focus on prioritization and justification of IT investments, controlling, budgeting and defining authorization levels. IT Infrastructure Library (ITIL) is one of the IT Governance frameworks that provides a systematic approach to IT Governance. In reference to this research, the study is based on secondary data. The study is focused on understanding the ITIL framework in relation to IT Governance. Additionally, this paper contributes to IT investments and IT resource management in an organization, starting with technological changes, reduction of operating costs, maintenance, decisionmaking process with the focus to improve organization sustainability.

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