Determinants of information quality in dyadic supply chain relationships

Paulina Myrelid · Patrik Jönsson

21 citations0/0 files storedThe International Journal of Logistics Management

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Quality and Supply Management Supply Chain and Inventory Management Collaboration in agile enterprises

Abstract

Purpose The purpose of this paper is to explore how different determinants impact specific information quality (IQ) dimensions of shared demand-related information in dyadic supply chain relationships. Design/methodology/approach Through a qualitative case study of three manufacturer–supplier dyads in the European automotive industry, a range of methods are used to collect data about 168 possible IQ deficiency situations. IQ deficiencies are identified in 50 situations and determinants thereof are explored. Findings Findings show how inter-organisational collaboration, intra-organisational process support and composite information sharing directly impact five pragmatic IQ dimensions (relevance, accessibility, credibility, understandability and ease of operation) – at times beneficially, detrimentally, varyingly and conflictingly. Furthermore, the findings show how the determinant impact on ease of use-related IQ dimensions is moderated by information sharing facets. Research limitations/implications The paper extends previous research by showing how information sharing acts as both a determinant and moderator of pragmatic IQ. It furthermore details previous research by showing how previously examined determinants of IQ impact specific IQ dimensions. Practical implications The generated propositions of how determinants impact pragmatic IQ can guide managers to identify key drivers of successful information sharing. Originality/value Since IQ mediates the linkage between information sharing and performance, this research helps explaining conflicting results regarding the value of information sharing. It also guides several strands of future research, such as hypothesis testing and exploratory and conceptualising studies.

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References

1984Case Study Research: Design and Methods 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1995Task-Technology Fit and Individual Performance 1996Beyond Accuracy: What Data Quality Means to Data Consumers 2002AIMQ: a methodology for information quality assessment 1990Communication Strategies in Marketing Channels: A Theoretical Perspective 2007Inter‐organizational communication as a relational competency: Antecedents and performance outcomes in collaborative buyer–supplier relationships 2005Development and validation of a measurement instrument for studying supply chain management practices

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