Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

What keeps Islamic mobile banking customers loyal?

16 references·15 citing·32 second hop

FromToDepth

this work references cited by second hop

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
2011PLS-SEM: Indeed a Silver Bullet21,614 cited
1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
1998The partial least squares approach for structural equation modeling.12,728 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
1999Whence Consumer Loyalty?7,319 cited
1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
1990Zero defections: quality comes to services.5,373 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1999Whence Consumer Loyalty?4,891 cited

1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited

Cited by

2021The Role of Religiosity in Explaining the Intention to use Islamic FinTech Among MSME Actors39 cited
2022Mobile banking service quality and customer value co-creation intention: a moderated mediated model34 cited
2021HOW THE COVID-19 CRISIS IS AFFECTING CUSTOMERS’ INTENTION TO USE ISLAMIC FINTECH SERVICES: EVIDENCE FROM INDONESIA34 cited
2023Predicting the intention to use Paytech services by Islamic banking users28 cited
2024Customer loyalty to Islamic mobile banking: evaluating the roles of justice theory, religiosity, satisfaction and trust28 cited
2021The potential of digital banking to handle the Covid-19 pandemic crisis: Modification of UTAUT model for Islamic finance industry28 cited
2023Examining the Determinants of Mobile Banking App Continuance Intention in India: An Extension of the IS Success Model23 cited
2023A meta-analysis of satisfaction in mobile banking: a contextual examination22 cited
2023Barriers to the adoption of Islamic banking: a bibliometric analysis22 cited
2023What factors influence the usage of mobile banking among digital natives?21 cited
2021Mobile banking services quality and its impact on customer satisfaction of Indonesian Islamic banks21 cited
2022Digital Transformation in Islamic Banking20 cited
2022An SEM-Neural Network Approach for Predicting Antecedents of Online Grocery Shopping Acceptance18 cited
2021Brand familiarity vs profit-sharing rate: which has a stronger impact on Muslim customers’ intention to invest in an Islamic bank?18 cited
2023Exploring digital banking adoption in developing Asian economies: Systematic literature review and bibliometric analysis15 cited