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Endomarketing desde el paradigma de la sostenibilidad organizacional
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Endomarketing desde el paradigma de la sostenibilidad organizacional (2018)Endomarketing desde el paradigma de la so…Revisión de la productividad científica sobre gestión de la experiencia del cliente (2018)Revisión de la productividad …Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Management in Retailing: An Organizing Framework (2009)Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research (2010)Understanding Customer Experience Throughout the Customer Journey (2016)
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  • 2018Revisión de la productividad científica sobre gestión de la experiencia del cliente305 cited

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