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e-CRM and Loyalty: A Mediation Effect of Customer Experience and Satisfaction in Online Transportation of Indonesia
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e-CRM and Loyalty: A Mediation Effect of Customer Experience and Satisfaction in Online Transportation of Indonesia (2018)e-CRM and Loyalty: A Mediation Effect of …The impact of E-CRM on customer loyalty in the airline industry: the mediating role of customer experience (2024)The impact of E-CRM on custom…The Phenomena of Local Public Transportation Service: A Case Oplet in Pontianak, Indonesia (2022)The Phenomena of Local Public…Electronic Customer Relationship Management (E-CRM) and Customer Loyalty (2022)Electronic Customer Relations…Digital Transformation of Marketing Strategies during a Pandemic: Evidence from an Emerging Economy during COVID-19 (2021)Digital Transformation of Mar…A Study on Relationship Between Electronic Customer Relationship Management (E-CRM) and Customer Loyalty in the Banking Industry (2020)A Study on Relationship Betwe…Value Migration: How to Think Several Moves Ahead of the Competition (1997)Does relationship marketing improve customer relationship satisfaction and loyalty? (2006)The conceptual domain of service loyalty: how many dimensions? (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Comparative fit indexes in structural models. (1990)Principles and Practice of Structural Equation Modeling (1998)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Sustained Improvement of Educational Information Asymmetry: Intentions to Use School Social Media (2023)An approach to environmental psychology (1974)Estimating Nonresponse Bias in Mail Surveys (1977)The demand for public transport: The effects of fares, quality of service, income and car ownership (2006)Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty (2016)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Research methods for business: A skill building approach (1993)Power analysis and determination of sample size for covariance structure modeling. (1996)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)
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  • 2021Digital Transformation of Marketing Strategies during a Pandemic: Evidence from an Emerging Economy during COVID-19101 cited
  • 2022Electronic Customer Relationship Management (E-CRM) and Customer Loyalty22 cited
  • 2024The impact of E-CRM on customer loyalty in the airline industry: the mediating role of customer experience16 cited
  • 2020A Study on Relationship Between Electronic Customer Relationship Management (E-CRM) and Customer Loyalty in the Banking Industry14 cited
  • 2022The Phenomena of Local Public Transportation Service: A Case Oplet in Pontianak, Indonesia2 cited

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