A Level-of-Service concept regarding intermodal hubs of urban public passenger transport

Abstract

With motorization increasing in cities of the Russian Federation, urban public passenger transport can compete with individual automobile transport primarily due to the high quality of passenger services and operational reliability. One of the crucial indicators of urban public passenger transport service quality is total time expenditures on transportation which includes time expenditures on transfers. The quality of transfer hub operation has not gotten any quantitative assessment in the Russian Federation. In this regard, in order to evaluate the quality of transfer hub operation, the following criterion is proposed: the level of service measured by total time expenditures on transfers, including time expenditures on transportation during transfers and transfer waiting time. A scale for levels of service is proposed. The scale is based on distribution quartiles for transfer duration, obtained from the survey data regarding transfer hubs in Irkutsk and Vienna.

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