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IT Help Desk Service Workflow Relationship with Process Mining
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IT Help Desk Service Workflow Relationship with Process Mining (2018)IT Help Desk Service Workflow Relationshi…Pattern Mining and Process Modelling of Collaborative Interaction Data in an Online Multi-Tabletop Learning Environment (2017)Pattern Mining and Process Mo…Improving organizational process of a hospital through Petri-net based repair models (2016)Improving organizational proc…Social network analysis and role hierarchy mining through MXML-based event logs (2015)Social network analysis and r…Process simulation and pattern discovery through alpha and heuristic algorithms (2015)Process simulation and patter…Process modeling and bottleneck mining in online peer-review systems (2015)Process modeling and bottlene…Improvement of call center customer service in a thai bank using disco fuzzy mining algorithm (2015)Improvement of call center cu…Discovering organizational process models of resources in a hospital using Role Hierarchy Miner (2015)Discovering organizational pr…Analysis of the patients' treatment process in a hospital in Thailand using fuzzy mining algorithms (2015)Analysis of the patients' tre…Analysis of handover of work in call center using social network process mining technique (2015)Analysis of handover of work …Process and deviation exploration through Alpha-algorithm and Heuristic miner techniques (2014)Process and deviation explora…Prom: Analysis of Social Network in students registration system (2012)Prom: Analysis of Social Netw…Process mining: Converting data from MS-Access Database to MXML format (2012)Process mining: Converting da…Process mining using α-algorithm as a tool (A case study of student registration) (2012)Process mining using α-algori…An empirical study of the key success factors to adopt e-learning in Thailand (2012)An empirical study of the key…Process Mining: Discovery, Conformance and Enhancement of Business Processes (2011)Process Mining: Discovery, Co…Process Mining (2011)Process MiningExploring teacher acceptance of e‐learning technology (2008)Developing a General Extended Technology Acceptance Model for E-Learning (GETAMEL) by analysing commonly used external factors (2015)Investigating the influence of the most commonly used external variables of TAM on students’ Perceived Ease of Use (PEOU) and Perceived Usefulness (PU) of e-portfolios (2016)Examining the students’ behavioral intention to use e-learning in Azerbaijan? The General Extended Technology Acceptance Model for E-learning approach (2017)Workflow mining: discovering process models from event logs (2004)Time performance analysis of medical treatment processes by using disco (2015)THE APPLICATION OF PETRI NETS TO WORKFLOW MANAGEMENT (1998)Workflow mining: A survey of issues and approaches (2003)Preparation of Smart Card Data for Food Purchase Analysis of Students through Process Mining (2019)Understanding Automated Feedback in Learning Processes by Mining Local Patterns (2019)Adeptflex—Supporting Dynamic Changes of Workflows Without Losing Control (1998)Improving Sales Process of an Automotive Company with Fuzzy Miner Techniques (2018)The ProM Framework: A New Era in Process Mining Tool Support (2005)Fuzzy Mining – Adaptive Process Simplification Based on Multi-perspective Metrics (2007)ProM 4.0: Comprehensive Support for Real Process Analysis (2007)Process Mining Manifesto (2012)Business Process Management: A Comprehensive Survey (2013)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)A Classification of Process Mining Bottleneck Analysis Techniques for Operational Support (2021)Using process mining algorithms for process improvement in healthcare (2024)A Comparative Evaluation of Log-Based Process Performance Analysis Techniques (2018)Process Mining: A Guide for Practitioners (2022)Advancing Process Audits With Process Mining: A Systematic Review of Trends, Challenges, and Opportunities (2023)Replaying history on process models for conformance checking and performance analysis (2012)
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References

  • 2011Process Mining1,804 cited
  • 2011Process Mining: Discovery, Conformance and Enhancement of Business Processes1,725 cited
  • 2015Process modeling and bottleneck mining in online peer-review systems47 cited
  • 2014Process and deviation exploration through Alpha-algorithm and Heuristic miner techniques34 cited
  • 2012An empirical study of the key success factors to adopt e-learning in Thailand31 cited
  • 2012Process mining using α-algorithm as a tool (A case study of student registration)31 cited
  • 2015Improvement of call center customer service in a thai bank using disco fuzzy mining algorithm28 cited
  • 2012Process mining: Converting data from MS-Access Database to MXML format26 cited
  • 2015Analysis of the patients' treatment process in a hospital in Thailand using fuzzy mining algorithms24 cited
  • 2015Discovering organizational process models of resources in a hospital using Role Hierarchy Miner22 cited
  • 2016Improving organizational process of a hospital through Petri-net based repair models20 cited
  • 2012Prom: Analysis of Social Network in students registration system19 cited
  • 2015Analysis of handover of work in call center using social network process mining technique19 cited
  • 2015Process simulation and pattern discovery through alpha and heuristic algorithms18 cited

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  • 2017Pattern Mining and Process Modelling of Collaborative Interaction Data in an Online Multi-Tabletop Learning Environment17 cited
  • 2015Social network analysis and role hierarchy mining through MXML-based event logs14 cited
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