SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Service innovation in e-commerce last mile delivery: Mapping the e-customer journey · Study

ArticleShelves

ArticleService innovation in e-commerce last mile delivery: Mapping the e-customer journey

Yulia Vakulenko2019

Article2019

Service innovation in e-commerce last mile delivery: Mapping the e-customer journey

Yulia Vakulenko · Poja Shams · Daniel Hellström · Klas Hjort

317 citations·0/0 files stored·Journal of Business Research

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Urban and Freight Transport Logistics Technology Adoption and User Behaviour AI in Service Interactions

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 317 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1990Grounded theory research: Procedures, canons, and evaluative criteria 2016Understanding Customer Experience Throughout the Customer Journey 2011Customer Engagement 1990Focus Groups: Theory and Practice 1999The experience economy: work is theatre & every business a stage 1996Focus Groups 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2019Online retail experience and customer satisfaction: the mediating role of last mile deliveryarticle · 9 shared references 2016Understanding Customer Experience Throughout the Customer Journeyarticle · 8 shared references 2018Understanding customer journey from the lenses of complexity theoryarticle · 8 shared references 2017What's in the parcel locker? Exploring customer value in e-commerce last mile deliveryarticle · 7 shared references 2019Effect of multichannel service delivery quality on customers’ continued engagement intentionarticle · 7 shared references 2023A Brief History of Service Innovation: The evolution of past, present, and future of service innovationarticle · 7 shared references

Details

Year2019

Typearticle

Published2019-01-15

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations317

Files0 public / 0

ShelfUrban and Freight Transport Logistics

Identifiers

doi10.1016/j.jbusres.2019.01.016

openalex_workW2909755137

Links

Imported from OpenAlex (CC0) — nothing here is generated.