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Can brand experience increase customer contribution: How to create effective sustainable touchpoints with customers?
9 references·1 citing·44 second hop
Can brand experience increase customer contribution: How to create effective sustainable touchpoints with customers? (2019)Can brand experience increase customer co…Advances in Consumer Research (2025)Advances in Consumer ResearchMARKETING 4.0: MOVING FROM TRADITIONAL TO DIGITAL (2019)MARKETING 4.0: MOVING FROM TR…A Theory of Customer Valuation: Concepts, Metrics, Strategy, and Implementation (2017)A Theory of Customer Valuatio…Integrating Marketing Communications: New Findings, New Lessons, and New Ideas (2016)Integrating Marketing Communi…The current state and future of brand experience (2014)The current state and future …Brand experiences in service organizations: Exploring the individual effects of brand experience dimensions (2012)Brand experiences in service …The Power of Co-Creation: Build It with Them to Boost Growth, Productivity, and Profits (2010)The Power of Co-Creation: Bui…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…PRINCIPLES OF ADVERTISING & IMC (2008)PRINCIPLES OF ADVERTISING & I…Channel stickiness in the shopping journey for electronics: Evidence from China and South Korea (2019)Channel stickiness in the sho…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Evolving to a New Dominant Logic for Marketing (2003)Connecting the dots between brand experience and brand loyalty: The mediating role of brand personality and brand relationships (2014)Influences of Cocreation on Brand Experience (2014)Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness (2018)Positive psychology: An introduction. (2000)Positive psychology: An introduction. (2000)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)An experiential model of consumer engagement in social media (2016)A renaissance of brand experience: Advancing the concept through a multi-perspective analysis (2018)An Assessment of Brand Experience Knowledge Literature: Using Bibliometric Data to Identify Future Research Direction (2020)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Digital marketing: A framework, review and research agenda (2016)Uniting the Tribes: Using Text for Marketing Insight (2019)Online influencer marketing (2022)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Firm Resources and Sustained Competitive Advantage (1991)The Commitment-Trust Theory of Relationship Marketing (1994)A global perspective on the marketing mix across time and space (2021)Relating the dark side of new‐age technologies and customer technostress (2022)Guidelines for Theory Selection: The IMPACT Framework (2025)Role of Product-Related Conversations in the Diffusion of a New Product (1967)From Multi-Channel Retailing to Omni-Channel Retailing (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Effects of visit behavior on online store sales performance: personal computer (PC) versus mobile channels (2021)What People Talk About Multi-Channel Purchasing Behavior and What They Intend to do: Related Perspective From ESG Evaluation System (2023)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Understanding Consumer Conversations Around Ads in a Web 2.0 World (2011)Social media and sports: driving fan engagement with football clubs on Facebook (2017)The Effects of Instagram Use, Social Comparison, and Self-Esteem on Social Anxiety: A Survey Study in Singapore (2020)Digital Marketing Actions That Achieve a Better Attraction and Loyalty of Users: An Analytical Study (2019)Analysis of the Role of Digital Influencers and Their Impact on the Functioning of the Contemporary On-Line Promotional System and Its Sustainable Development (2020)Linking Social Media Marketing Activities to Revisit Intention through Brand Trust and Brand Loyalty on the Coffee Shop Facebook Pages: Exploring Sequential Mediation Mechanism (2021)Experience Value Cocreation on Destination Online Platforms (2017)Offerings as Digitalized Interactive Platforms: A Conceptual Framework and Implications (2018)The Resource-Based View, Resourcefulness, and Resource Management in Startup Firms: A Proposed Research Agenda (2021)The Power Of Affective Response And Cognitive Structure In Product-Trial Attitude Formation (2007)Modelling the Influence of Integrated Marketing Communication on Consumer Behaviour: An Approach based on Hierarchy of Effects Concept (2012)Bridging Corporate and Organizational Communication: Review, Development and a Look to the Future (2013)
this work references cited by second hop

References

  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2025Advances in Consumer Research1,129 cited
  • 2019MARKETING 4.0: MOVING FROM TRADITIONAL TO DIGITAL937 cited
  • 2016Integrating Marketing Communications: New Findings, New Lessons, and New Ideas636 cited
  • 2012Brand experiences in service organizations: Exploring the individual effects of brand experience dimensions305 cited
  • 2010The Power of Co-Creation: Build It with Them to Boost Growth, Productivity, and Profits257 cited
  • 2017A Theory of Customer Valuation: Concepts, Metrics, Strategy, and Implementation154 cited
  • 2014The current state and future of brand experience110 cited
  • 2008PRINCIPLES OF ADVERTISING & IMC94 cited

Cited by

  • 2019Channel stickiness in the shopping journey for electronics: Evidence from China and South Korea22 cited

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