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PENGARUH KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN GOJEK DI KOTA DENPASAR
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PENGARUH KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN GOJEK DI KOTA DENPASAR (2018)PENGARUH KUALITAS PELAYANAN DAN PERSEPSI …Prinsip-Prinsip Pemasaran (2023)Prinsip-Prinsip PemasaranEffects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty: An Assessment of Travel Agencies Customer in South Sumatra Indonesia (2017)Effects of Service Quality, C…The Effects of Service Quality, Perceived Value and Price Fairness on Hotel Customers’ Satisfaction and Loyalty (2016)The Effects of Service Qualit…Effect of Service Quality, Orientation Services and Pricing on Loyalty and Customer Satisfaction in Marine Transportation Services (2015)Effect of Service Quality, Or…The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry (2014)The Impact of Service Quality…PENGARUH KUALITAS PRODUK, HARGA DAN PROMOSI TERHADAP KEPUASAN PELANGGAN KARTU PRABAYAR TELKOMSEL (2014)PENGARUH KUALITAS PRODUK, HAR…The Effect of Service Quality and Price on Satisfaction and Loyalty of Customer of Commercial Flight Service Industry (2013)The Effect of Service Quality…PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN GARUDA INDONESIA DI DENPASAR (2013)PENGARUH KUALITAS LAYANAN TER…Analisis Pengaruh E-Service Quality terhadap Customer Satisfaction yang Berdampak pada Customer Loyalty PT Bayu Buana Travel Tbk (2013)Analisis Pengaruh E-Service Q…The Influence of Service Quality and Price on Customer Satisfaction: An Empirical Study on Restaurant Services in Khulna Division (2012)The Influence of Service Qual…Service Management (Mewujudkan Layanan Prima) (2012)Service Management (Mewujudka…Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan (2011)Pengaruh Kualitas Layanan ter…Customer Satisfaction in the Hotel Industry: A Case Study from Sicily (2010)Customer Satisfaction in the …Analysis of the Antecedents of Customer Loyalty of Telecommunication Industry in Ghana: The Case of Vodafone (Ghana) (2010)Analysis of the Antecedents o…A mediation of customer satisfaction relationship between service quality and repurchase intentions for the telecom sector in Pakistan: A case study of university students (2010)A mediation of customer satis…Manajemen pemasaran jasa (2002)Manajemen pemasaran jasaANALISIS PENGARUH BRAND IMAGE ,SERVICE QUALITY DAN PRICE TERHADAP CUSTOMER SATISFACTION (2019)ANALISIS PENGARUH BRAND IMAGE…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country (2021)Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness (2021)E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions (2022)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer satisfaction, trust and commitment as predictors of customer loyalty within an optometric practice environment (2012)Factors influencing consumer loyalty towards 3G mobile data service providers: evidence from Ghana (2016)Exploring mobile government from the service quality perspective (2017)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Measuring Service Quality: A Reexamination and Extension (1992)SERVICE QUALITY ANALYSIS OF PRIVATE UNIVERSITIES LIBRARIES IN MALAYSIA IN THE ERA OF TRANSFORMATIVE MARKETING (2019)The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty (2020)Influence of the Quality Perceived of Service of a Higher Education Center on the Loyalty of Students (2021)Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site (2009)Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry (2015)Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business (2016)Impact of knowledge sharing on employees' service quality: the moderating role of artificial intelligence (2021)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)The effect of logistics service quality on customer loyalty: case of logistics service industry (2019)Understanding customer loyalty in the coffee shop industry (A survey in Jakarta, Indonesia) (2020)Understanding mediators and moderators of the effect of customer satisfaction on loyalty (2021)ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN VIA INTERNET PADA TOKO ONLINE (2013)Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada JNE Cabang Bandung [The Influence of Service Quality on Customer Satisfaction at JNE Branch in Bandung] (2016)Customer Satisfication Pada Pembelian Smartphone Samsung Dilihat Dari Trust In Brand, Brand Image Dan Word Of Mouth Di Sarana Smartphone Kota Solok (2021)PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING (Studi Persepsi Pada Pelanggan Dian Comp Ambarawa) (2017)PENGARUH BAURAN PROMOSI DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN PRODUK KOSMETIK MAYBELLINE DI KOTA PADANG (2019)Pengaruh kepercayaan dan kepuasan pelanggan terhadap loyalitas pelanggan pada Pusaka Kebaya di Singaraja (2020)KEPUASAN PELANGGAN MEMEDIASI PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP LOYALITAS PELANGGAN (2018)An Empirical Research of Factors Affecting Customer Satisfaction: A Case of the Indonesian E-Commerce Industry (2019)MODEL KEPUASAN PELANGGAN: ANALISIS KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP CITRA MEREK PADA GIANT CITRA RAYA JAKARTA (2017)PENGARUH KUALITAS PRODUK DAN BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN (2017)PENGARUH TAMPILAN WEB DAN HARGA TERHADAP MINAT BELI DENGAN KEPERCAYAAN SEBAGAI INTERVENING VARIABLE PADA E-COMMERCE SHOPEE (2020)Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services (2020)The impact of customers’ prior online experience on future hotel usage behavior (2020)Does CSR influence sustained competitive advantage and behavioral outcomes? An empirical study in the hospitality sector (2022)
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References

  • 2023Prinsip-Prinsip Pemasaran3,788 cited
  • 2002Manajemen pemasaran jasa852 cited
  • 2012Service Management (Mewujudkan Layanan Prima)561 cited
  • 2014The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry317 cited
  • 2011Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan309 cited
  • 2010Customer Satisfaction in the Hotel Industry: A Case Study from Sicily270 cited
  • 2017Effects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty: An Assessment of Travel Agencies Customer in South Sumatra Indonesia116 cited
  • 2010Analysis of the Antecedents of Customer Loyalty of Telecommunication Industry in Ghana: The Case of Vodafone (Ghana)115 cited
  • 2016The Effects of Service Quality, Perceived Value and Price Fairness on Hotel Customers’ Satisfaction and Loyalty74 cited
  • 2010A mediation of customer satisfaction relationship between service quality and repurchase intentions for the telecom sector in Pakistan: A case study of university students57 cited
  • 2014PENGARUH KUALITAS PRODUK, HARGA DAN PROMOSI TERHADAP KEPUASAN PELANGGAN KARTU PRABAYAR TELKOMSEL48 cited
  • 2013PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN GARUDA INDONESIA DI DENPASAR41 cited
  • 2013Analisis Pengaruh E-Service Quality terhadap Customer Satisfaction yang Berdampak pada Customer Loyalty PT Bayu Buana Travel Tbk

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40 cited
  • 2013The Effect of Service Quality and Price on Satisfaction and Loyalty of Customer of Commercial Flight Service Industry36 cited
  • 2012The Influence of Service Quality and Price on Customer Satisfaction: An Empirical Study on Restaurant Services in Khulna Division32 cited
  • 2015Effect of Service Quality, Orientation Services and Pricing on Loyalty and Customer Satisfaction in Marine Transportation Services25 cited
  • Cited by

    • 2019ANALISIS PENGARUH BRAND IMAGE ,SERVICE QUALITY DAN PRICE TERHADAP CUSTOMER SATISFACTION9 cited