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“Paying it forward: The reciprocal effect of superior service on charity at checkout”
16 references·2 citing·40 second hop
“Paying it forward: The reciprocal effect of superior service on charity at checkout” (2019)“Paying it forward: The reciprocal effect…Exchange and Power in Social Life (2017)Exchange and Power in Social …Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…The impact of perceived corporate social responsibility on consumer behavior (2005)The impact of perceived corpo…Social Exchange Theory: An Interdisciplinary Review (2005)Social Exchange Theory: An In…E-S-QUAL (2004)E-S-QUALThe self-importance of moral identity. (2002)The self-importance of moral …The grateful disposition: A conceptual and empirical topography. (2002)The grateful disposition: A c…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Does Doing Good Always Lead t…The Company and the Product: Corporate Associations and Consumer Product Responses (1997)The Company and the Product: …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…A power primer. (1992)A power primer.Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Effects of Word-of-Mouth and …A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Exchange and Power in Social Life. (1965)Exchange and Power in Social …Feeling anxious: The dark side of checkout charity solicitations (2021)Feeling anxious: The dark sid…The impact of using negative versus positive Karma framing in donation appeals at grocery checkouts on the facilitating store's outcomes (2020)The impact of using negative …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Possessions and the Extended Self (1988)The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders (1991)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)What We Know and Don’t Know About Corporate Social Responsibility (2012)Corporate social responsibility and access to finance (2013)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)The Theory of Social and Economic Organization. (1948)The Norm of Reciprocity: A Preliminary Statement (1960)Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. (2007)Assessing the growth of remote working and its consequences for effort, well‐being and work‐life balance (2017)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Corporate Stakeholders and Corporate Finance (1987)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Building Strong Brands (1995)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)Counting blessings versus burdens: An experimental investigation of gratitude and subjective well-being in daily life. (2003)Moral Emotions and Moral Behavior (2006)Compassion: An evolutionary analysis and empirical review. (2010)
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References

  • 1992A power primer.42,571 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2005Social Exchange Theory: An Interdisciplinary Review10,051 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,659 cited
  • 1997The Company and the Product: Corporate Associations and Consumer Product Responses4,189 cited
  • 2004E-S-QUAL3,962 cited
  • 2002The grateful disposition: A conceptual and empirical topography.3,662 cited
  • 2002The self-importance of moral identity.3,518 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
  • 1991Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective2,135 cited

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  • 2005The impact of perceived corporate social responsibility on consumer behavior2,063 cited
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    • 2021Feeling anxious: The dark side of checkout charity solicitations18 cited
    • 2020The impact of using negative versus positive Karma framing in donation appeals at grocery checkouts on the facilitating store's outcomes8 cited