Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customer Loyalty: Quality of Service

3 references·10 citing·34 second hop

FromToDepth

this work references cited by second hop

References

1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
1995Customer loyalty: how to earn it, how to keep it560 cited
1995Marketing Strategy - Planning and Implementation188 cited

Cited by

2021Antecedents of Customer Loyalty at Telecomm Sector80 cited
2020The Scope of an Integrated Analysis of Trust Switching Barriers, Customer Satisfaction and Loyalty42 cited
2020Innovations for potential entrepreneurs in service quality and customer loyalty in the hospitality industry31 cited
2021Examining antecedents and consequences of perceived service quality in the hotel industry: a comparison between London and New York28 cited
2020The moderating role of service recovery on customer loyalty in the context of cruise passengers25 cited
2020Influence of Service Quality on Customer Satisfaction and Customer Loyalty in the Private Banking Sector of Bangladesh: A PLS Approach22 cited
2020The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study19 cited
2021The Mediating Role of Customer Satisfaction in the relationship between Service Quality and Customer Loyalty18 cited
2022Effect of relationship marketing on hospital loyalty: the mediating role of patient satisfaction18 cited
2023The influence of service performance and passenger satisfaction on public transport loyalty in a small city in a developing country

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

6 cited