Exploring the Factors Influencing Employees’ Willingness to Use Mobile Applications in Oman: Using UTAUT Model

Laila Al-Azizi · Ali Hamad Al-Badi · Taiba Al-Zrafi

10 citations0/0 files storedJournal of E-Government Studies and Best Practices

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Technology Adoption and User Behaviour E-Government and Public Services Health, Technology, Consumer Behavior

Abstract

Nowadays, people are on the move and they are using mobile applications on mobile phones, tablets, or other mobile devices.That is why mobile applications are becoming so much important in our daily-life.Mobile applications allow customers to have services readily available.Obviously, mobile technology is significantly expanding governments' capacity to extend access to existing services, to expand the delivery of new services, to increase active citizen participation in government operations and to change the way of working within the public sector.Most government departments/agencies are facing some challenges and barriers adopting mobile applications.The factors that influence the employees' acceptance and willingness to use these applications in their daily work are crucial; therefore, exploring such factors is of significant importance.This study aims to investigate Omani government employees' willingness to adopt and use mobile applications.In addition, it aims to explore the extent to which the employees believe that mobile applications' adoption contributes in improving productivity and work efficiency.The investigation employs a research model, which is based on Unified Theory of Acceptance and Use of Technology (UTAUT).To achieve research objectives a quantitative approach was adopted, in which questionnaire was utilized to collect the required data.It was found that the performance expectancy, effort expectancy and facilitating conditions (independent variables) have positive influence on the behavioral intention of the government employees to use the mobile applications, and the moderators (age, gender, experience and awareness) have a moderating impact on the relationship between the independent factors and behavioral intention to use the mobile applications.

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2014Mobile banking adoption: A literature review 2011Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context 2014Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM 2012Local E‐Government in the United States: Transformation or Incremental Change?2012The Effects of Website Quality on Adoption of E-Government Service: AnEmpirical Study Applying UTAUT Model Using SEM 2012Process integration, information sharing, and system interoperation in government: A comparative case analysis 2013The Adoption of Mobile Government Services in Developing Countries: The Case of Egypt 2012A Study on User Behavior for I Pass by UTAUT: Using Taiwan's MRT as an Example

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