A Qualitative Analysis of Internet Trolling

Abstract

Internet trolling is receiving increasing research attention and exploration; however, disagreement and confusion surround definitions of the behavior. In the current study, 379 participants (60 percent women) completed an online questionnaire providing qualitative responses to the following: How do you define Internet trolling? What kind of behaviors constitutes Internet trolling? Does Internet trolling differ from Internet cyberbullying? Have you ever been trolled online, and if so how did it feel? Word frequency analyses indicated that Internet trolling is most commonly characterized as an abusive aggressive behavior. Responses also highlight the subjective nature of humor in trolling depending on whether an individual has trolled. Interestingly, the groups that indicated trolling as a "bullying" behavior were the groups who had never been trolled. Results of the current study highlight the need to differentiate between "kudos" trolling and Cyber Abuse.

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