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ArticleImportance Performance Competitor Analysis (IPCA): A study of hospitality companies

Tahir Albayrak2015

Article2015

Importance Performance Competitor Analysis (IPCA): A study of hospitality companies

70 citations·0/0 files stored·International Journal of Hospitality Management

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Strategic Planning and Analysis Customer Service Quality and Loyalty Multi-Criteria Decision Making

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References

1977Importance-Performance Analysis 2004Tourism destination competitiveness: a quantitative approach 2001Revisiting importance–performance analysis 2000An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education 2003Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong 1994The Importance‐Performance Matrix as a Determinant of Improvement Priority 2003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction

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2024Determining directions of service quality management using online review mining with interpretable machine learning 2019A Text Analytics-Based Importance Performance Analysis and Its Application to Airline Service 2018Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV)2019The inclusion of competitor information in the three-factor theory of customer satisfaction

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Details

Year2015

Typearticle

Published2015-05-22

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations70

Files0 public / 0

ShelfStrategic Planning and Analysis

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doi10.1016/j.ijhm.2015.04.013

openalex_workW291731626

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