Purpose More and more older adults begin to use the mobile internet to obtain information. However, the quality of information obtained through mobile internet by older adults is hard to be guaranteed. The purpose of this paper is to study the role of family support when older adults obtain information from mobile internet. Design/methodology/approach This study conducted a survey of 263 older adults who owned mobile internet devices such as smartphones or tablet PCs. The theory hypotheses are tested using partial least squares techniques. Findings For older adults, family support is the influencing factor of mobile internet literacy improvement. Family emotional support has stronger impacts on the improvement both of mobile internet skill literacy and of mobile internet information literacy than family cognitive support has. Furthermore, the improvement of both mobile internet skill literacy and of mobile internet information literacy hs positive impacts on the quality improvement of obtained information by older adults. Practical implications This paper gives advice on how family members can support older adults during their obtaining information from mobile internet to improve their mobile internet literacy and quality of obtained information. Originality/value This study examines the factors that influence mobile internet literacy and quality of obtained information among older adults from the perspective of family support in the Chinese mobile internet context. The research results enrich the internet literacy theory and the information quality theory.
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