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Impact of hotels’ sustainability practices on guest attitudinal loyalty: application of loyalty chain stages theory
16 references·16 citing·41 second hopsampled
Impact of hotels’ sustainability practices on guest attitudinal loyalty: application of loyalty chain stages theory (2019)Impact of hotels’ sustainability practice…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The One Number You Need to Grow (2004)The One Number You Need to Gr…Business Research Methods (2003)Business Research MethodsThe role of desires and anticipated emotions in goal‐directed behaviours: Broadening and deepening the theory of planned behaviour (2001)The role of desires and antic…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)The Stakeholder Theory of the…A Natural-Resource-Based View of the Firm (1995)A Natural-Resource-Based View…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…The theory of planned behavior (1991)The theory of planned behaviorOn the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Marketing Research: Methodological Foundations (1977)Marketing Research: Methodolo…The two sides of hotel green practices in customer experience: an integrated approach of the Kano model and business analytics (2024)The two sides of hotel green …Fostering green customer citizenship behavioral intentions through green hotel practices: the roles of pride, moral elevation, and hotel star ratings (2024)Fostering green customer citi…An exploratory study on tourist perception of green hotels: Empirical evidence from Thailand (2024)An exploratory study on touri…Understanding green loyalty: A literature review based on bibliometric-content analysis (2023)Understanding green loyalty: …The Importance of Green Certification Labels/Badges in Online Hotel Booking Choice: A Conjoint Investigation of Consumers’ Preferences Pre- and Post-COVID-19 (2023)The Importance of Green Certi…The impact of service experience on sustainable customer engagement: The mediation of green perceived value and customer satisfaction (2023)The impact of service experie…Realizing Green Airport Performance through Green Management Intransigence, Airport Reputation, Biospheric Value, and Eco-Design (2023)Realizing Green Airport Perfo…How to maintain sustainable consumer behaviours: A systematic review and future research agenda (2023)How to maintain sustainable c…Ecological hotels' customer satisfaction through text mining of online reviews: a case of Ecuador hotels (2023)Ecological hotels' customer s…Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations (2022)Smart hospitality: from smart…Sustainable Tourism Policy, Destination Management and Sustainable Tourism Development: A Moderated-Mediation Model (2021)Sustainable Tourism Policy, D…How does employee commitment impact customers' attitudinal loyalty? (2021)How does employee commitment …Banks CSR‐fit, customers' quality of life, and cross‐buying: A joint moderation model (2021)Banks CSR‐fit, customers' qua…The effects of hotel green business practices on consumers’ loyalty intentions: an expanded multidimensional service model in the upscale segment (2020)The effects of hotel green bu…A Link Between Attitudinal and Behavioral Loyalty of Service Customers (2020)A Link Between Attitudinal an…Community attachment, tourism impacts, quality of life and residents’ support for sustainable tourism development (2019)Community attachment, tourism…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. 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References

  • 1991The theory of planned behavior90,729 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications9,170 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1995A Natural-Resource-Based View of the Firm5,401 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1977Marketing Research: Methodological Foundations4,351 cited
  • 2003Business Research Methods2,327 cited
  • 2004The One Number You Need to Grow2,034 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 2001

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The role of desires and anticipated emotions in goal‐directed behaviours: Broadening and deepening the theory of planned behaviour
1,804 cited

Cited by

  • 2022Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations338 cited
  • 2019Community attachment, tourism impacts, quality of life and residents’ support for sustainable tourism development310 cited
  • 2021Sustainable Tourism Policy, Destination Management and Sustainable Tourism Development: A Moderated-Mediation Model132 cited
  • 2020The effects of hotel green business practices on consumers’ loyalty intentions: an expanded multidimensional service model in the upscale segment102 cited
  • 2021How does employee commitment impact customers' attitudinal loyalty?63 cited
  • 2020A Link Between Attitudinal and Behavioral Loyalty of Service Customers62 cited
  • 2024Fostering green customer citizenship behavioral intentions through green hotel practices: the roles of pride, moral elevation, and hotel star ratings58 cited
  • 2023How to maintain sustainable consumer behaviours: A systematic review and future research agenda57 cited
  • 2023Realizing Green Airport Performance through Green Management Intransigence, Airport Reputation, Biospheric Value, and Eco-Design39 cited
  • 2023Understanding green loyalty: A literature review based on bibliometric-content analysis35 cited
  • 2023The impact of service experience on sustainable customer engagement: The mediation of green perceived value and customer satisfaction32 cited
  • 2024An exploratory study on tourist perception of green hotels: Empirical evidence from Thailand27 cited
  • 2023Ecological hotels' customer satisfaction through text mining of online reviews: a case of Ecuador hotels25 cited
  • 2023The Importance of Green Certification Labels/Badges in Online Hotel Booking Choice: A Conjoint Investigation of Consumers’ Preferences Pre- and Post-COVID-1924 cited
  • 2024The two sides of hotel green practices in customer experience: an integrated approach of the Kano model and business analytics24 cited
  • 2021Banks CSR‐fit, customers' quality of life, and cross‐buying: A joint moderation model23 cited