Impact of Declining Intercity Bus Service in Missouri

Abstract

To address the decline in intercity bus stops, the Missouri Department of Transportation (MoDOT) undertook a study to determine the level of ridership at Missouri bus stops and to determine the needs, characteristics and perceptions of Missouri riders. The results of the study would aid MoDOT's Multimodal Division in understanding the role of intercity bus service and reverse the trend of bus stop closures. Using a survey tool that was created for the study, face-to-face interviews were conducted with passengers. The interview process had three components: current trip information, previous bus trip experience, and demographic information. Missouri residents were the primary targets of the study, but the prominence of non-Missouri residents on the bus indicated there was an interstate component that should be included in the study. The interviews were conducted both at bus stops while passengers were waiting to board and on-board as the bus continued along its route. From the study, MoDOT was able to identify passenger characteristics related to demographic information, their frequency of use of intercity bus service and their perceptions about the current level of service. Bus passenger counts were also taken at most of the bus stops along routes.

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