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EVALUASI INFRASTRUKTUR TEKNOLOGI INFORMASI DENGAN COBIT 5 DAN ITIL V3
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EVALUASI INFRASTRUKTUR TEKNOLOGI INFORMASI DENGAN COBIT 5 DAN ITIL V3 (2019)EVALUASI INFRASTRUKTUR TEKNOLOGI INFORMAS…Measuring Service Quality Expectation and Perception Using SERVQUAL: A Gap Analysis (2015)Measuring Service Quality Exp…Structures, Processes and Relational Mechanisms for IT Governance (2011)Structures, Processes and Rel…Effective information technology (IT) governance mechanisms: An IT outsourcing perspective (2009)Effective information technol…IT Governance: How Top Performers Manage IT Decision Rights for Superior Results (2004)IT Governance: How Top Perfor…The Adaptive Enterprise: It Infrastructure Strategies to Manage Change and Enable Growth (2002)The Adaptive Enterprise: It I…Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research (2001)Educational Research: Plannin…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Importance-Performance Analysis (1977)Importance-Performance Analys…Audit Sistem Informasi Penjualan Pada UMKM MAM Menggunakan Framework Cobit 5 (2022)Audit Sistem Informasi Penjua…Peran Framework ITIL V3 Mengukur Kualitas Layanan TI (Studi Kasus : Perpustakaan UAJY) (2020)Peran Framework ITIL V3 Mengu…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Commitment-Trust Theory of Relationship Marketing (1994)Dimensions of Brand Personality (1997)Not So Different After All: A Cross-Discipline View Of Trust (1998)Booming of Online Shopping in Malaysia: Do Customers Satisfy with Parcel Delivery Service? (2018)Analisis Layanan Sistem Informasi Akademik Perguruan Tinggi Berbasiskan Fuzzy Service Quality (2020)Effect of service quality on doctor’s satisfaction and prescribing behavior in pharmaceutical supply chain – a study with reference to a major Indian pharmaceutical company (2021)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Task-Technology Fit and Individual Performance (1995)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)IT Governance Mechanisms in Higher Education (2016)Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions (2016)Improving service quality, accountability and transparency of local government: The intervening role of information technology governance (2020)The balanced scorecard : measures that drive performance (1992)Reengineering the corporation: A manifesto for business revolution (1993)Using the balanced scorecard as a strategic management system (1996)Attempting to Define IT Governance: Wisdom or Folly? (2006)Enhancing IT governance practices: A model and case study of an organization's efforts (2007)Responsible artificial intelligence governance: A review and research framework (2025)Critical Success Factors In Implementing ITIL in the Ministry of Education in Saudi Arabia: An Exploratory Study (2017)Developing an Assessment Tool of ITIL Implementation in Small Scale Environments (2017)Analisa Tingkat Kematangan Sistem Informasi Akademik STMIK Amik Riau Menggunakan ITIL V3 Domain Service Operation (2019)Peran COBIT 5 dan ITIL V3 Dalam Meningkatkan Tata Kelola TI dan Kesuksesan Proyek Sistem Informasi (2024)AUDIT SISTEM INFORMASI MENGGUNAKAN FRAMEWORK COBIT 4.1 PADA E-LEARNING UNISNU JEPARA (2017)Kajian Perbandingan Cobit 5 dengan Cobit 2019 sebagai Framework Audit Tata Kelola Teknologi Informasi (2021)Audit Sistem Informasi Menggunakan Framework Cobit 5 (2024)Information Technology Relatedness, Knowledge Management Capability, and Performance of Multibusiness Firms1 (2005)IT Assets, Organizational Capabilities, and Firm Performance: How Resource Allocations and Organizational Differences Explain Performance Variation (2007)Understanding the Link Between Information Technology Capability and Organizational Agility: An Empirical Examination1 (2011)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)Qualitative Research Designs (2007)Memahami desain metode penelitian kualitatif (2021)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Enterprise IT and Transformation (2006)Conceptual model of IT infrastructure capability and its empirical justification (2008)Optimising enterprise resource planning system to leverage a firm’s absorptive and adaptive capabilities (2019)
this work references cited by second hop

References

  • 2001Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research25,504 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1977Importance-Performance Analysis4,463 cited
  • 2004IT Governance: How Top Performers Manage IT Decision Rights for Superior Results1,856 cited
  • 2011Structures, Processes and Relational Mechanisms for IT Governance382 cited
  • 2009Effective information technology (IT) governance mechanisms: An IT outsourcing perspective225 cited
  • 2015Measuring Service Quality Expectation and Perception Using SERVQUAL: A Gap Analysis39 cited
  • 2002The Adaptive Enterprise: It Infrastructure Strategies to Manage Change and Enable Growth30 cited

Cited by

  • 2020Peran Framework ITIL V3 Mengukur Kualitas Layanan TI (Studi Kasus : Perpustakaan UAJY)11 cited
  • 2022Audit Sistem Informasi Penjualan Pada UMKM MAM Menggunakan Framework Cobit 510 cited

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