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The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
16 references·0 citing·49 second hop
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides (2019)The impact of emotional dissonance on qua…Job satisfaction research in the field of hospitality and tourism (2018)Job satisfaction research in …Quality of life (QOL) and well-being research in tourism (2015)Quality of life (QOL) and wel…Tourism Experiences as a Stress Reliever (2014)Tourism Experiences as a Stre…Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures (2014)Outcomes of work–life balance…Review of the Satisfaction With Life Scale (2009)Review of the Satisfaction Wi…Emotional dissonance and emotional exhaustion among hotel employees in Nigeria (2009)Emotional dissonance and emot…The Effect of Tourism Services on Travelers' Quality of Life (2007)The Effect of Tourism Service…Development and validation of the hospitality emotional labor scale (2006)Development and validation of…Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Are All Smiles Created Equal?…The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. (2003)The relationship of emotional…A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories (2001)A New Measure of Quality of W…The Impact of Emotional Dissonance on Organizational Commitment and Intention to Turnover (1999)The Impact of Emotional Disso…Commercial Friendships: Service Provider-Client Relationships in Context (1999)Commercial Friendships: Servi…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…The Satisfaction With Life Scale (1985)The Satisfaction With Life Sc…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Subjective Well-Being (1984)Two Decades of Research and Development in Transformational Leadership (1999)The accommodation experiencescape: a comparative assessment of hotels and Airbnb (2017)Smart city and quality of life: Citizens’ perception in a Brazilian case study (2018)Road and transport infrastructure development and community support for tourism: The role of perceived benefits, and community satisfaction (2019)ФАКТОРЫ ПСИХОЛОГИЧЕСКОГО БЛАГОПОЛУЧИЯ ЛЮДЕЙ ПОЖИЛОГО ВОЗРАСТА (2026)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. 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(2009)Exchange and Power in Social Life (2017)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Brand Community (2001)Building Brand Community (2002)Consumer Culture Theory (CCT): Twenty Years of Research (2005)Individualism and Collectivism (1976)Snowball Sampling: Problems and Techniques of Chain Referral Sampling (1981)Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA): Employees’ perceptions of our future workplace (2017)“I have turned into a foreman here at home”: Families and work–life balance in times of COVID‐19 in a gender equality paradise (2020)Caring human resources management and employee engagement (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An empirical comparison of the efficacy of covariance-based and variance-based SEM (2009)Using partial least squares in operations management research: A practical guideline and summary of past research (2012)Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods (2017)Society and the Adolescent Self-Image (1965)Handbook of Positive Psychology (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)An Inventory for Measuring Depression (1961)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Subjective well-being: Three decades of progress. (1999)Subjective well-being: The science of happiness and a proposal for a national index. (2000)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)Understanding Relationship Marketing Outcomes (2002)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Brave new world: service robots in the frontline (2018)Emotional Intelligence (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)The Job Demands‐Resources model: state of the art (2007)
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References

  • 1985The Satisfaction With Life Scale33,823 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,747 cited
  • 1994Putting the Service-Profit Chain to Work3,734 cited
  • 2009Review of the Satisfaction With Life Scale3,516 cited
  • 2003The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors.1,496 cited
  • 2014Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures1,314 cited
  • 1999Commercial Friendships: Service Provider-Client Relationships in Context1,200 cited
  • 2006Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships1,084 cited
  • 2015Quality of life (QOL) and well-being research in tourism874 cited
  • 2001A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories867 cited
  • 2007The Effect of Tourism Services on Travelers' Quality of Life377 cited
  • 2006Development and validation of the hospitality emotional labor scale294 cited
  • 2014Tourism Experiences as a Stress Reliever285 cited
  • 1999The Impact of Emotional Dissonance on Organizational Commitment and Intention to Turnover276 cited
  • 2009

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Emotional dissonance and emotional exhaustion among hotel employees in Nigeria
225 cited
  • 2018Job satisfaction research in the field of hospitality and tourism204 cited
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