Next generation digital platforms : toward human-AI hybrids

Abstract

We illustrate the emergent spectrum of human–AI hybrids in digital platforms and discuss some implications for IS research by using one classof digital platforms: digital labor platforms. Recognizing the service orientation and the expanding role of AI in digital platforms, we definedigital labor platforms3 as online environments where digital services are sourced and delivered in exchange for compensation,4 with constituenttasks for the services determined, executed, and coordinated by human and AI agents. Work done on these platforms is, by definition, digitaland can thus be modularized into tasks which require a range of cognitive skills for execution and coordination, providing a rich context toillustrate human–AI hybrids and some key issues for next-generation digital platforms

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