Extending the End-user Computing Satisfaction with Security Measures

Syopiansyah Jaya Putra · Rosalina Rosalina · A’ang Subiyakto · Muhamad Nur Gunawan

12 citations0/0 files storedInternational Conference on Cyber and IT Service Management (CITSM)

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Information and Cyber Security

Abstract

Security issues have been undeniably increasingly becoming a consideration for end users since the early era of internet technology. Despite the issues have indicated practically its influences towards the end-user computing satisfaction (EUCS), but scholars who adopted clearly the construct in the EUCS research model is still rare to be found in the IS research field. This study aims to determine the EUCS status towards the sampled IS implementation and examine the factors that affect the satisfaction. The survey study was done by involving approximately 230 respondents who are selected based on the stratified purposive sampling. The partial least square-structural equation model (PLS-SEM) method the SmartPLS version 3.0 was then employed in the analysis stage. The study revealed that besides EUCS level of the sampled system is currently at a fairly satisfied level, three of the eleven influential paths are rejected. Besides the practical consideration for stakeholders of the sampled IS, the study findings may also become the theoretical considerations for the future studies.

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1994Research Design: Qualitative, Quantitative, and Mixed Methods Approaches 2003Research design: qualitative, quantitative, and mixed methods approaches 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 2011An assessment of the use of partial least squares structural equation modeling in marketing research 1988The Measurement of End-User Computing Satisfaction 2013Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS 2008Measuring information systems success: models, dimensions, measures, and interrelationships 1990A Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research

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