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Facebook and Whatsapp as disaster management tools during the Chennai (India) floods of 2015

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2009Consumer Responses to Mattel Product Recalls Posted on Online Bulletin Boards: Exploring Two Types of Emotion

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256 cited

2010The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs243 cited

2015Variability in Twitter Content Across the Stages of a Natural Disaster: Implications for Crisis Communication207 cited

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