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Multichannel integration quality: A systematic review and agenda for future research · Study

ReviewMultichannel integration quality: A systematic review and agenda for future research

Tasnim M. Taufique Hossain2019

Review2019

Multichannel integration quality: A systematic review and agenda for future research

Tasnim M. Taufique Hossain · Shahriar Akter · Uraiporn Kattiyapornpong · Yogesh Kumar Dwivedi

133 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Marketing and Advertising Strategies Customer Service Quality and Loyalty

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 133 citations exist upstream.

References

2006Using thematic analysis in psychology 1991Firm Resources and Sustained Competitive Advantage 2004Firm resources and sustained competitive advantage 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 1992Measuring Service Quality: A Reexamination and Extension 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation

Cited by

2021How digital marketing evolved over time: A bibliometric analysis on scopus database 2020The impact of channel integration on consumers’ channel preferences: Do showrooming and webrooming behaviors matter?2020When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichannel service usage 2020The omni-channel approach: A utopia for companies?2020Mobile payment and online to offline retail business models 2020Revisiting customer analytics capability for data-driven retailing 2021Seamless experience in the context of omnichannel shopping： scale development and empirical validation 2021Examining the global retail apocalypse during the COVID-19 pandemic using strategic omnichannel management: a consumers' data privacy and data security perspective

Details

Year2019

Typereview

Published2019-04-04

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations133

Files0 public / 0

ShelfConsumer Retail Behavior Studies

Identifiers

doi10.1016/j.jretconser.2019.03.019

openalex_workW2932892917

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