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How customer relationship management, perceived risk, perceived service quality, and passenger trust affect a full-service airline’s passenger satisfaction
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How customer relationship management, perceived risk, perceived service quality, and passenger trust affect a full-service airline’s passenger satisfaction (2019)How customer relationship management, per…Mediterranean journal of social sciences (2020)Mediterranean journal of soci…A Beginner's Guide to Structural Equation Modeling (2015)A Beginner's Guide to Structu…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…Making sense of Cronbach's alpha (2011)Making sense of Cronbach's al…Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Structural Equation Modelling…A Beginner's Guide to Structural Equation Modeling (2004)A Beginner's Guide to Structu…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Zero defections: quality comes to services. (1990)Zero defections: quality come…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Testing for the equivalence of factor covariance and mean structures: The issue of partial measurement invariance. (1989)Testing for the equivalence o…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Determining Sample Size for Research Activities (1970)Determining Sample Size for R…Probabilistic Models for Some Intelligence and Attainment Tests (1961)Probabilistic Models for Some…Comparative fit indexes in structural models. (1990)The Social Media Disorder Scale (2016)Evaluating E-learning systems success: An empirical study (2019)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Coefficient Alpha and the Internal Structure of Tests (1951)Scale Development : Theory and Applications (1991)What is coefficient alpha? An examination of theory and applications. (1993)Enhancing Student Engagement Using the Flipped Classroom (2014)Principles and methods of validity and reliability testing of questionnaires used in social and health science researches (2015)Development and initial validation of the COVID Stress Scales (2020)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Estimating Nonresponse Bias in Mail Surveys (1977)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The impact of culture and governance on corporate social reporting (2005)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Sample Size for Survey Research: Review and Recommendations (2020)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)A Rasch Model for Partial Credit Scoring (1982)Scaling of Theory-of-Mind Tasks (2004)Developing the World Health Organization Disability Assessment Schedule 2.0 (2010)
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References

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  • 1989Testing for the equivalence of factor covariance and mean structures: The issue of partial measurement invariance.3,928 cited
  • 1990

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Delivering quality service: balancing customer perceptions and expectations
3,871 cited
  • 2020Mediterranean journal of social sciences3,225 cited
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