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Customers' Satisfaction and Service Quality of Spa Centers in Greece · Study

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ArticleCustomers' Satisfaction and Service Quality of Spa Centers in Greece

Spyridoula Vryoni2017

Article2017

Customers' Satisfaction and Service Quality of Spa Centers in Greece

Spyridoula Vryoni · Panagiotis Ioannou · Panteleimon Bakirtzoglou

17 citations·0/0 files stored·Acta kinesiologica

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Patient Satisfaction in Healthcare

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1974An Index of Factorial Simplicity 1996Services Marketing: Integrating Customer Focus Across the Firm 2000Quality, satisfaction and behavioral intentions 1996SERVQUAL: review, critique, research agenda 2002Service loyalty 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services 1985Service Management: Strategy and Leadership in Service Businesses.

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Year2017

Typearticle

Published2017-01-01

VenueActa kinesiologica

ISSN-L1840-2976

Languageen

Citations17

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW2934868071

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