Factors that affect the acceptance of new technologies in the workplace: a cross case analysis between two universities

Abstract

The introduction of a new IT application within an organisation represents change, and the acceptance of such change starts with the individual end users since they are the ones that often resist the newly introduced IT. This research identifies the factors that affect the acceptance of new technologies in the workplace in order to understand better how end-users can influence the successful introduction of IT in academic institutions. We use one Higher Education Institution (HEI) in Hong Kong and one HEI in the UK in order to gather our data and cross analyse the differences between the two institutions. Our research shows that the staff at both universities have a high Behavioral Intention (BI) to use new technologies. However, there is no significant difference between the two universities, which means these dimensions have no effect on the staff who works at these universities.

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