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Performance measurement and management in small companies of the service sector; evidence from a sample of Italian hotels
16 references·6 citing·42 second hopsampled
Performance measurement and management in small companies of the service sector; evidence from a sample of Italian hotels (2019)Performance measurement and management in…Innovation and Creativity in Organizations (2014)Innovation and Creativity in …Innovation practice and its performance implications in small and medium enterprises (SMEs) in the manufacturing sector: a resource‐based view (2010)Innovation practice and its p…Value, rareness, competitive advantage, and performance: a conceptual‐level empirical investigation of the resource‐based view of the firm (2008)Value, rareness, competitive …Relationship between innovativeness, quality, growth, profitability, and market value (2005)Relationship between innovati…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)Capabilities, business proces…The internationalization of new and small firms (2001)The internationalization of n…The service experience in tourism (1996)The service experience in tou…The resource‐based view of the firm: Ten years after (1995)The resource‐based view of th…A Longitudinal Study of the Impact of Market Structure, Firm Structure, Strategy, and Market Orientation Culture on Dimensions of Small-Firm Performance (1995)A Longitudinal Study of the I…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Strategic assets and organizational rent (1993)Strategic assets and organiza…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Strategic management of small firms in hostile and benign environments (1989)Strategic management of small…A resource‐based view of the firm (1984)A resource‐based view of the …The mediating effect of job satisfaction in the relationship between human resource management practices and job performance in the hospitality industry of Ghana (2024)The mediating effect of job s…Marketing Applications of Emerging Technologies and Business Performance of Tourism SMEs (2024)Marketing Applications of Eme…Intellectual capital before and during COVID-19 in the hotel industry: the moderating role of tangible assets (2023)Intellectual capital before a…Employee training and hotel business performance: The moderating effect of organizational commitment (2023)Employee training and hotel b…How to assess organizational and strategic impacts of customer relationship management: A multi-perspective performance evaluation method (2022)How to assess organizational …A Bibliometric Overview of Tourism Family Business (2021)A Bibliometric Overview of To…Dynamic capabilities and strategic management (1997)Resource recombinations in the firm: knowledge structures and the potential for schumpeterian innovation (1998)Theory and research in strategic management: Swings of a pendulum (1999)The Core Competence of the Corporation (2006)The Resource-Based View: A Review and Assessment of Its Critiques (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Corporate Social Responsibility and Resource-Based Perspectives (2006)Empirical research on the resource‐based view of the firm: an assessment and suggestions for future research (2006)Resource Orchestration to Create Competitive Advantage (2010)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Prospect Theory: An Analysis of Decision under Risk (1979)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Handbook of Industrial and Organizational Psychology. (1977)Research in Organizational Behavior (1984)Self-theories: Their Role in Motivation, Personality, and Development (1999)Enhancing employee creativity via individual skill development and team knowledge sharing: Influences of dual‐focused transformational leadership (2016)The dynamic componential model of creativity and innovation in organizations: Making progress, making meaning (2016)When and How Artificial Intelligence Augments Employee Creativity (2023)Organization and environment (1967)The Correlates of Entrepreneurship in Three Types of Firms (1983)The Management of Innovation (1994)Differences between entrepreneurs and managers in large organizations: Biases and heuristics in strategic decision-making (1997)Knowledge‐based resources, entrepreneurial orientation, and the performance of small and medium‐sized businesses (2003)Innovation, organizational capabilities, and the born-global firm (2004)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Reexamination of the Determinants of Consumer Satisfaction (1996)The value concept and relationship marketing (1996)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)
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References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 1993Strategic assets and organizational rent8,402 cited
  • 1989Strategic management of small firms in hostile and benign environments5,979 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2014Innovation and Creativity in Organizations3,098 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 2003Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view1,782 cited
  • 1995The resource‐based view of the firm: Ten years after1,694 cited
  • 1996The service experience in tourism1,252 cited
  • 2005Relationship between innovativeness, quality, growth, profitability, and market value1,018 cited
  • 2008Value, rareness, competitive advantage, and performance: a conceptual‐level empirical investigation of the resource‐based view of the firm1,016 cited
  • 2001The internationalization of new and small firms1,011 cited
  • 1995A Longitudinal Study of the Impact of Market Structure, Firm Structure, Strategy, and Market Orientation Culture on Dimensions of Small-Firm Performance

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942 cited
  • 2010Innovation practice and its performance implications in small and medium enterprises (SMEs) in the manufacturing sector: a resource‐based view884 cited
  • Cited by

    • 2022How to assess organizational and strategic impacts of customer relationship management: A multi-perspective performance evaluation method31 cited
    • 2023Intellectual capital before and during COVID-19 in the hotel industry: the moderating role of tangible assets27 cited
    • 2021A Bibliometric Overview of Tourism Family Business22 cited
    • 2024Marketing Applications of Emerging Technologies and Business Performance of Tourism SMEs6 cited
    • 2024The mediating effect of job satisfaction in the relationship between human resource management practices and job performance in the hospitality industry of Ghana1 cited
    • 2023Employee training and hotel business performance: The moderating effect of organizational commitment1 cited