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Optimizing customer journey using process mining and sequence-aware recommendation

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References

2004Workflow mining: discovering process models from event logs2,206 cited
2016Data Science in Action469 cited
2014Discovering Block-Structured Process Models from Event Logs Containing Infrequent Behaviour458 cited
2017Predicting process behaviour using deep learning430 cited
2009Trace Clustering in Process Mining364 cited
2008Supporting Flexible Processes through Recommendations Based on History192 cited
2018Analyzing Customer Journey with Process Mining: From Discovery to Recommendations66 cited
2013Business Process Mining from E-Commerce Web Logs64 cited
2015Efficient Process Discovery From Event Streams Using Sequential Pattern Mining53 cited

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2024A hybrid machine learning with process analytics for predicting customer experience in online insurance services industry26 cited

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