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Customer Satisfaction Impact on Behavioral Intentions: The Case of Pizza Restaurants in Nablus City
16 references·2 citing·36 second hop
Customer Satisfaction Impact on Behavioral Intentions: The Case of Pizza Restaurants in Nablus City (2019)Customer Satisfaction Impact on Behaviora…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Common Beliefs and Reality About PLS (2014)Common Beliefs and Reality Ab…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…A Primer on Partial Least Squares Structural Equation Modeling (2013)A Primer on Partial Least Squ…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…Principles and practice of structural equation modeling, 3rd ed. (2011)Principles and practice of st…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…Researching Internet-Based Populations: Advantages and Disadvantages of Online Survey Research, Online Questionnaire Authoring Software Packages, and Web Survey Services (2006)Researching Internet-Based Po…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Fit indices in covariance str…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentions (2023)Illusion of control in servic…Linking customer positive emotions and revisit intention in the ethnic restaurant: A Stimulus Integrative Model (2022)Linking customer positive emo…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
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  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
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2,941 cited
  • 2006Researching Internet-Based Populations: Advantages and Disadvantages of Online Survey Research, Online Questionnaire Authoring Software Packages, and Web Survey Services2,549 cited
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    • 2022Linking customer positive emotions and revisit intention in the ethnic restaurant: A Stimulus Integrative Model25 cited
    • 2023Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentions25 cited