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Cyclic Pricing When Customers Queue with Rating Information
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References

  • 1969The Regulation of Queue Size by Levying Tolls1,227 cited
  • 2003To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems1,052 cited
  • 1975Congestion Tolls for Poisson Queuing Processes492 cited
  • 1990User Delay Costs and Internal Pricing for a Service Facility281 cited
  • 2007Analysis and Comparison of Queues with Different Levels of Delay Information261 cited
  • 1999Improving Service by Informing Customers About Anticipated Delays221 cited
  • 1986Consumer Information in Markets with Random Product Quality: The Case of Queues and Balking196 cited
  • 2009Optimal Design of Queueing Systems190 cited
  • 2004Contact Centers with a Call-Back Option and Real-Time Delay Information169 cited
  • 2011Strategic Behavior and Social Optimization in Markovian Vacation Queues162 cited
  • 2011“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk155 cited
  • 1992Pricing and Capacity Decisions for a Service Facility: Stability and Multiple Local Optima153 cited
  • 2008Joining Longer Queues: Information Externalities in Queue Choice148 cited
  • 2012Monopoly Pricing in the Presence of Social Learning148 cited
  • 2011Signaling Quality via Queues

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127 cited
  • 2017Efficient Ignorance: Information Heterogeneity in a Queue120 cited
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