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Progress on robotics in hospitality and tourism: a review of the literature
16 references·3 citing·40 second hop
Progress on robotics in hospitality and tourism: a review of the literature (2019)Progress on robotics in hospitality and t…Exploring customer experiences with robotics in hospitality (2018)Exploring customer experience…Design Methodology for the UX of HRI (2018)Design Methodology for the UX…Brave new world: service robots in the frontline (2018)Brave new world: service robo…Tourism education on and beyond the horizon (2017)Tourism education on and beyo…A Technology Acceptance Model for the Perception of Restaurant Service Robots for Trust, Interactivity, and Output Quality (2017)A Technology Acceptance Model…SPENCER: A Socially Aware Service Robot for Passenger Guidance and Help in Busy Airports (2016)SPENCER: A Socially Aware Ser…On the Reaction to Robot’s Speech in a Hotel Public Space (2015)On the Reaction to Robot’s Sp…A bellboy robot: Study of the effects of robot behaviour on user engagement and comfort (2015)A bellboy robot: Study of the…Two people walk into a bar (2012)Two people walk into a barPlaying catch and juggling with a humanoid robot (2012)Playing catch and juggling wi…Robots, men and sex tourism (2011)Robots, men and sex tourismArtificial intelligence in supply chain management: theory and applications (2009)Artificial intelligence in su…A semi-autonomous communication robot (2008)A semi-autonomous communicati…The mobot museum robot installations: a five year experiment (2004)The mobot museum robot instal…MINERVA: a second-generation museum tour-guide robot (2003)MINERVA: a second-generation …Probabilistic Algorithms and the Interactive Museum Tour-Guide Robot Minerva (2000)Probabilistic Algorithms and …Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda (2022)Artificial intelligence in to…Artificial intelligence: a systematic review of methods and applications in hospitality and tourism (2021)Artificial intelligence: a sy…Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services (2019)Antecedents of customers’ acc…Modeling Supply Chain Dynamics: A Multiagent Approach* (1998)Supply chain modeling: past, present and future (2002)Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review (2020)Artificial intelligence in supply chain management: A systematic literature review (2020)Journal of Universal Computer Science (2020)Artificial intelligence for supply chain resilience: learning from Covid-19 (2021)The role of emotion in believable agents (1994)A survey of socially interactive robots (2003)The Hidden Dimension (1973)Person-following by autonomous robots: A categorical overview (2019)Human-Robot Interaction (2020)Human-Robot Interaction: An Introduction (2020)Using thematic analysis in psychology (2006)Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots (2008)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Applications and Implications of Service Robots in Hospitality (2020)The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges (2020)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The future of employment: How susceptible are jobs to computerisation? (2016)How artificial intelligence will change the future of marketing (2019)A strategic framework for artificial intelligence in marketing (2020)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations (2021)Adoption of AI-Enabled Tools in Social Development Organizations in India: An Extension of UTAUT Model (2022)Antecedents and outcomes of artificial intelligence adoption and application in the workplace: the socio-technical system theory perspective (2022)Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement (2009)A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism (2020)Adoption of AI-based chatbots for hospitality and tourism (2020)Science mapping software tools: Review, analysis, and cooperative study among tools (2011)Bibliometric Methods in Management and Organization (2014)Smart tourism: foundations and developments (2015)Classifying human-robot interaction: an updated taxonomy (2005)Human-Robot Interaction: A Survey (2007)Human–Robot Interaction: A Survey (2008)Shopping intention at AI-powered automated retail stores (AIPARS) (2020)An expansion of the technology acceptance model applied to the halal tourism sector (2021)
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References

  • 2018Brave new world: service robots in the frontline2,415 cited
  • 2003MINERVA: a second-generation museum tour-guide robot702 cited
  • 2009Artificial intelligence in supply chain management: theory and applications640 cited
  • 2018Exploring customer experiences with robotics in hospitality518 cited
  • 2000Probabilistic Algorithms and the Interactive Museum Tour-Guide Robot Minerva517 cited
  • 2016SPENCER: A Socially Aware Service Robot for Passenger Guidance and Help in Busy Airports280 cited
  • 2017A Technology Acceptance Model for the Perception of Restaurant Service Robots for Trust, Interactivity, and Output Quality159 cited
  • 2004The mobot museum robot installations: a five year experiment154 cited
  • 2017Tourism education on and beyond the horizon136 cited
  • 2011Robots, men and sex tourism129 cited
  • 2015A bellboy robot: Study of the effects of robot behaviour on user engagement and comfort117 cited
  • 2012Two people walk into a bar92 cited
  • 2008A semi-autonomous communication robot91 cited
  • 2018Design Methodology for the UX of HRI81 cited
  • 2015On the Reaction to Robot’s Speech in a Hotel Public Space77 cited

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  • 2012Playing catch and juggling with a humanoid robot68 cited
  • Cited by

    • 2021Artificial intelligence: a systematic review of methods and applications in hospitality and tourism441 cited
    • 2022Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda417 cited
    • 2019Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services416 cited