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Hospital service quality evaluation: an integrated model based on Pythagorean fuzzy AHP and fuzzy TOPSIS
16 references·16 citing·31 second hopsampled
Hospital service quality evaluation: an integrated model based on Pythagorean fuzzy AHP and fuzzy TOPSIS (2019)Hospital service quality evaluation: an i…A novel approach to risk assessment for occupational health and safety using Pythagorean fuzzy AHP & fuzzy inference system (2017)A novel approach to risk asse…A state-of the-art survey & testbed of fuzzy AHP (FAHP) applications (2016)A state-of the-art survey & t…A state of the art literature review of VIKOR and its fuzzy extensions on applications (2016)A state of the art literature…Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Service quality perception an…A Hybrid Method for Pythagorean Fuzzy Multiple-Criteria Decision Making (2015)A Hybrid Method for Pythagore…Extension of TOPSIS to Multiple Criteria Decision Making with Pythagorean Fuzzy Sets (2014)Extension of TOPSIS to Multip…Pythagorean Membership Grades in Multicriteria Decision Making (2013)Pythagorean Membership Grades…Multiple Attribute Decision Making: Methods and Applications (2011)Multiple Attribute Decision M…Multiple Attribute Decision Making (2011)Multiple Attribute Decision M…Fuzzy failure modes and effects analysis by using fuzzy TOPSIS-based fuzzy AHP (2011)Fuzzy failure modes and effec…Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)Extensions of the TOPSIS for …How to make a decision: The analytic hierarchy process (1990)How to make a decision: The a…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Intuitionistic fuzzy sets (1986)Intuitionistic fuzzy setsMultiple Attribute Decision Making (1981)Multiple Attribute Decision M…Multiple Objective Decision Making ― Methods and Applications: A State-of-the-Art Survey (1979)Multiple Objective Decision M…A new approach for spherical fuzzy TOPSIS and spherical fuzzy VIKOR applied to the evaluation of hydrogen storage systems (2023)A new approach for spherical …A Hybrid Fuzzy AHP-TOPSIS Approach for Implementation of Smart Sustainable Waste Management Strategies (2023)A Hybrid Fuzzy AHP-TOPSIS App…Service quality evaluation and service improvement using online reviews: A framework combining deep learning with a hierarchical service quality model (2022)Service quality evaluation an…Pythagorean fuzzy AHP based risk assessment methodology for hazardous material transportation: an application in Istanbul (2021)Pythagorean fuzzy AHP based r…Pandemic hospital site selection: a GIS-based MCDM approach employing Pythagorean fuzzy sets (2021)Pandemic hospital site select…Hospital Location Selection: A Systematic Literature Review on Methodologies and Applications (2021)Hospital Location Selection: …Evaluation of the hybrid renewable energy sources using sustainability index under uncertainty (2021)Evaluation of the hybrid rene…Evaluating the circular supply chain implementation barriers using Pythagorean fuzzy AHP-DEMATEL approach (2021)Evaluating the circular suppl…Enhancing healthcare supply chain resilience: decision-making in a fuzzy environment (2021)Enhancing healthcare supply c…Enablers of resilience in the healthcare supply chain: A case study of U.S healthcare industry during COVID-19 pandemic (2021)Enablers of resilience in the…An Extended Pythagorean Fuzzy Approach to Group Decision-Making With Incomplete Preferences for Analyzing Balanced Scorecard-Based Renewable Energy Investments (2021)An Extended Pythagorean Fuzzy…A Pythagorean fuzzy number-based integration of AHP and WASPAS methods for refugee camp location selection problem: a real case study for Istanbul, Turkey (2021)A Pythagorean fuzzy number-ba…Interval-valued Pythagorean fuzzy AHP method-based supply chain performance evaluation by a new extension of SCOR model: SCOR 4.0 (2020)Interval-valued Pythagorean f…Evaluation of hospital disaster preparedness by a multi-criteria decision making approach: The case of Turkish hospitals (2020)Evaluation of hospital disast…Decision Support Algorithm for Selecting an Antivirus Mask over COVID-19 Pandemic under Spherical Normal Fuzzy Environment (2020)Decision Support Algorithm fo…A novel spherical fuzzy AHP-integrated spherical WASPAS methodology for petrol station location selection problem: a real case study for İstanbul (2020)A novel spherical fuzzy AHP-i…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Decision Making in a Fuzzy Environment (2007)Spherical fuzzy sets and spherical fuzzy TOPSIS method (2018)Fermatean fuzzy sets (2019)Fuzzy sets (1965)On ordered weighted averaging aggregation operators in multicriteria decisionmaking (1988)Pythagorean fuzzy subsets (2013)Generalized Orthopair Fuzzy Sets (2016)Fuzzy sets (1996)A fuzzy approach for supplier evaluation and selection in supply chain management (2005)A state-of the-art survey of TOPSIS applications (2012)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)A scaling method for priorities in hierarchical structures (1977)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Best-worst multi-criteria decision-making method (2014)A review of fuzzy AHP methods for decision-making with subjective judgements (2020)Application of the AHP in project management (2001)Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014 (2015)Multiple criteria decision-making techniques and their applications – a review of the literature from 2000 to 2014 (2015)Developing a fuzzy TOPSIS approach based on subjective weights and objective weights (2008)SELECTION OF RATIONAL DISPUTE RESOLUTION METHOD BY APPLYING NEW STEP‐WISE WEIGHT ASSESSMENT RATIO ANALYSIS (SWARA) (2010)Interval valued intuitionistic fuzzy sets (1989)Hesitant fuzzy sets (2010)Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)GIS‐based multicriteria decision analysis: a survey of the literature (2006)STATE OF ART SURVEYS OF OVERVIEWS ON MCDM/MADM METHODS (2014)Development of TOPSIS Method to Solve Complicated Decision-Making Problems — An Overview on Developments from 2000 to 2015 (2016)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1986Intuitionistic fuzzy sets16,462 cited
  • 1990How to make a decision: The analytic hierarchy process9,597 cited
  • 1981Multiple Attribute Decision Making8,633 cited
  • 2000Extensions of the TOPSIS for group decision-making under fuzzy environment3,854 cited
  • 2013Pythagorean Membership Grades in Multicriteria Decision Making2,856 cited
  • 2011Multiple Attribute Decision Making: Methods and Applications2,226 cited
  • 1979Multiple Objective Decision Making ― Methods and Applications: A State-of-the-Art Survey1,841 cited
  • 2011Multiple Attribute Decision Making1,666 cited
  • 2014Extension of TOPSIS to Multiple Criteria Decision Making with Pythagorean Fuzzy Sets1,509 cited
  • 2011Fuzzy failure modes and effects analysis by using fuzzy TOPSIS-based fuzzy AHP596 cited
  • 2017A novel approach to risk assessment for occupational health and safety using Pythagorean fuzzy AHP & fuzzy inference system576 cited
  • 2016A state-of the-art survey & testbed of fuzzy AHP (FAHP) applications447 cited
  • 2015Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model357 cited

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2016
A state of the art literature review of VIKOR and its fuzzy extensions on applications
320 cited
  • 2015A Hybrid Method for Pythagorean Fuzzy Multiple-Criteria Decision Making300 cited
  • Cited by

    • 2021Enablers of resilience in the healthcare supply chain: A case study of U.S healthcare industry during COVID-19 pandemic129 cited
    • 2020Interval-valued Pythagorean fuzzy AHP method-based supply chain performance evaluation by a new extension of SCOR model: SCOR 4.0123 cited
    • 2020A novel spherical fuzzy AHP-integrated spherical WASPAS methodology for petrol station location selection problem: a real case study for İstanbul114 cited
    • 2021Pythagorean fuzzy AHP based risk assessment methodology for hazardous material transportation: an application in Istanbul102 cited
    • 2021Enhancing healthcare supply chain resilience: decision-making in a fuzzy environment100 cited
    • 2020Evaluation of hospital disaster preparedness by a multi-criteria decision making approach: The case of Turkish hospitals97 cited
    • 2021Evaluating the circular supply chain implementation barriers using Pythagorean fuzzy AHP-DEMATEL approach95 cited
    • 2021An Extended Pythagorean Fuzzy Approach to Group Decision-Making With Incomplete Preferences for Analyzing Balanced Scorecard-Based Renewable Energy Investments93 cited
    • 2021Pandemic hospital site selection: a GIS-based MCDM approach employing Pythagorean fuzzy sets81 cited
    • 2020Decision Support Algorithm for Selecting an Antivirus Mask over COVID-19 Pandemic under Spherical Normal Fuzzy Environment77 cited
    • 2021Hospital Location Selection: A Systematic Literature Review on Methodologies and Applications71 cited
    • 2023A new approach for spherical fuzzy TOPSIS and spherical fuzzy VIKOR applied to the evaluation of hydrogen storage systems69 cited
    • 2023A Hybrid Fuzzy AHP-TOPSIS Approach for Implementation of Smart Sustainable Waste Management Strategies65 cited
    • 2021A Pythagorean fuzzy number-based integration of AHP and WASPAS methods for refugee camp location selection problem: a real case study for Istanbul, Turkey62 cited
    • 2021Evaluation of the hybrid renewable energy sources using sustainability index under uncertainty61 cited
    • 2022Service quality evaluation and service improvement using online reviews: A framework combining deep learning with a hierarchical service quality model60 cited