Opportunities, barriers, and adoption factors of mobile commerce for the informal sector in developing countries in Africa: A systematic review

Richard Pankomera · Darelle van Greunen

30 citations0/0 files storedThe Electronic Journal of Information Systems in Developing Countries

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour ICT in Developing Communities Health, Technology, Consumer Behavior

Abstract

Abstract Mobile commerce (m‐commerce) is extensively being deployed in both formal and informal sectors in Africa. There is evidence that mobile services such as m‐commerce can improve the overall revenue and productivity in various sectors globally. M‐commerce interventions have gained popularity for the last decades owing to their nature of being ubiquitous, convenient, localised, and personalised. However, there is little comprehensive and integrated literature on m‐commerce services on the informal sector in the developing countries in Africa. This article therefore provides results of systematic review from literature on the opportunities, barriers, and adoption factors of m‐commerce services for the informal sector in Africa. This systematic review followed the Preferred Reporting Items for System Reviews and Meta‐Analysis (PRISMA) guidelines. Out of 459 records that were screened, 20 was the final number of eligible studies after applying the exclusion criteria. This systematic review found that there are technical, social, cultural, and financial factors that hamper the uptake of m‐commerce for the informal sector in Africa. Furthermore, benefits and m‐commerce adoption factors have also been discussed. The study finally provides recommendations for the effective and sustainable utilisation of m‐commerce services for the informal sector in Africa.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 30 citations exist upstream.

References

2003User Acceptance of Information Technology: Toward A Unified View1 2009Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement 1995Task-Technology Fit and Individual Performance 1996A Model of the Antecedents of Perceived Ease of Use: Development and Test 1973Informal Income Opportunities and Urban Employment in Ghana 2010Integrating TTF and UTAUT to explain mobile banking user adoption 2018Women and men in the informal economy: a statistical picture 2010Unified Theory of Acceptance and Use of Technology: U.S. Vs. China

Cited by

2023Dynamics of Technology Adoption During Street Vendors Acceptance of Digital Payment Apps: An Extension of UTAUT2 Using PLS-SEM 2022Adoption of Mobile Commerce Services Among Artisans in Developing Countries 2021An emperical study into the informal sector: The link between entrepreneurial activity and firm performance 2025Harvesting social media and using large language models to analyse online discourse: Developing methodology to explore the challenges faced by Sub-Saharan African women in livestock farming

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.