MISMATCH BETWEEN OLDER ADULTS’ EXPECTATION AND SMARTPHONE USER INTERFACE

Chui Yin Wong · Rahimah Ibrahim · Tengku Aizan Hamid · Evi Indriasari Mansor

15 citations0/0 files storedMALAYSIAN JOURNAL OF COMPUTING

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Technology Use by Older Adults Usability and User Interface Design Digital Accessibility for Disabilities

Abstract

Smartphones have become ubiquitous communication tools for everybody, including older adults to stay connected with their family and access to information. However, mobile operators and developers mainly target the youngster cohort in mobile industry. With the rising ageing population, smartphone user interface and some mobile apps are not designed to cater the needs of older adults. This could hinder them from fully utilizing the smartphone functions and its services. A mobile-user interaction study using mixed-methods (questionnaire, interview and observation) was conducted to examine usability and user interface design issues of smartphone and mobile apps among 80 older adults in Malaysia. Four tasks design were ‘making voice calls’, ‘using phonebook’, ‘installing a mobile app from Google Play Store’, and ‘using WhatsApp’. The results were analysed both quantitatively (for usability evaluation) and qualitatively (for interviews and observation). The usability result revealed that the ‘voice call’ task had the highest success task completion rate (83.44%), followed by ‘phonebook’ (70.16%), ‘mobile app download’ (63.13%) and ‘using WhatsApp’ (60.42%). Three themes were emerged from the qualitative thematic analysis, which showed a mismatch between older adults’ expectation and smartphone user interface. A majority had never downloaded a mobile app before, and they had problems downloading it from Play Store. They perceived the Play Store feature as a place for children playing games. To close the discrepancy between user expectation and mobile design, the mobile designers and developers are required to consider the older adults’ needs for better usability of smartphone user interface design.

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2009Analyzing Qualitative Data: Systematic Approaches 2004Designing for Older Adults 2008Older people and mobile phones: A multi-method investigation 2012A Study of Pointing Performance of Elderly Users on Smartphones 2014Design and Evaluation of a Mobile User Interface for Older Adults: Navigation, Interaction and Visual Design Recommendations 2017Design of Mobile Phones for Older Adults: An Empirical Analysis of Design Guidelines and Checklists for Feature Phones and Smartphones 2016Beyond WhatsApp: Older people and smartphones 2018Usability and Design Issues of Smartphone User Interface and Mobile Apps for Older Adults

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