The Increasing Role of Digital Technologies in Co-Production and Co-Creation

Abstract

This chapter focuses on the key technological issues relevant for public service co-production and co-creation. It also focuses on information and communication technologies (ICT)—the dominant technology of the current techno-economic paradigm—which has arguably also had the strongest impact. In spite of the rapid technological change in recent years, the knowledge of how digital technologies actually impact the very nature of citizen engagement and co-production is still limited. It has been argued that technology-facilitated co-production and co-creation leads to a change in government tasks. Digital technologies do not only challenge the existing authority relationships and governance models, but also government capabilities. Instead of simply reacting to external technological changes, the public sector needs to proactively develop a new set of technological capacities to explore, develop and/or adapt new technological solutions in (co-)producing and (co-)creating public services.

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