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The paper discusses the principles of using internet nested “Citizen” system that composes the platform to exchange information between different participants of planning procedure. As a part of P.R.S. method instrumentation, “Citizen” allows multidirectional interaction of planners, authorities and users of space. The paper shows various aspects of system structure, pointing out the most significant application abilities, the role different contents of the system play and services they provide to participants. The article summarizes the results of application, discusses the impact, web-based social participation has on efficiency of planning procedure, elimination of conflicts and understanding of planning problematics.
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