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Retrial Queueing Models: A Survey on Theory and Applications
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Retrial Queueing Models: A Survey on Theory and Applications (2019)Retrial Queueing Models: A Survey on Theo…Accessible bibliography on retrial queues: Progress in 2000–2009 (2010)Accessible bibliography on re…Retrial Queueing Systems: A Computational Approach (2008)Retrial Queueing Systems: A C…Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory (2006)Multi-dimensional asymptotica…A bibliographical guide to the analysis of retrial queues through matrix analytic techniques (2006)A bibliographical guide to th…The impact of retrials on call center performance (2004)The impact of retrials on cal…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Queueing Models of Call Centers: An Introduction (2002)Queueing Models of Call Cente…Stochastic analysis of a single server retrial queue with general retrial times (1999)Stochastic analysis of a sing…Single server retrial queues with priority calls (1999)Single server retrial queues …Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Introduction to Matrix Analyt…A classified bibliography of research on retrial queues: Progress in 1990–1999 (1999)A classified bibliography of …Retrial Queues (1997)Retrial QueuesCalculating the equilibrium distribution in level dependent quasi-birth-and-death processes (1995)Calculating the equilibrium d…Numerical investigation of a multiserver retrial model (1990)Numerical investigation of a …A survey of retrial queues (1990)A survey of retrial queuesA survey on retrial queues (1989)A survey on retrial queuesHeavy-Traffic Limits for Queues with Many Exponential Servers (1981)Designing a Call Center with Impatient Customers (2002)Modeling Daily Arrivals to a Telephone Call Center (2004)Staffing Multiskill Call Centers via Linear Programming and Simulation (2008)Staffing and scheduling under nonstationary demand for service: A literature review (2015)Stochastic Service Systems. (1963)A First Course in Bulk Queues (1983)Queueing systems with vacations ? A survey (1986)Reliability Analysis of the Retrial Queue with Server Breakdowns and Repairs (2001)Optimal design and control of queues (2005)Stochastic Modeling and the Theory of Queues (1989)Improving Service by Informing Customers About Anticipated Delays (1999)Matrix-Geometric Solutions to Stochastic Models (1984)Comparison Methods for Queues and Other Stochastic Models. (1986)A logarithmic reduction algorithm for quasi-birth-death processes (1993)A Retrial BMAP/PH/N System (2002)A survey on inventory models with positive service time (2011)Poisson Arrivals See Time Averages (1982)Statistical Analysis of a Telephone Call Center (2005)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Forecasting: theory and practice (2022)Single server retrial queues with two way communication (2012)A survey of retrial queueing systems (2015)On an unreliable-server retrial queue with customer feedback and impatience (2017)Standard and retrial queueing systems: a comparative analysis (2002)The Batch Markovian Arrival Process: A Review and Future Work (2001)Fundamentals of Matrix-Analytic Methods (2013)Equilibrium customer strategies and social-profit maximization in the single-server constant retrial queue (2011)Strategic joining in M/M/1 retrial queues (2013)Call center outsourcing: Coordinating staffing level and service quality (2008)
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References

  • 1999Introduction to Matrix Analytic Methods in Stochastic Modeling1,988 cited
  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 1997Retrial Queues884 cited
  • 1990A survey of retrial queues488 cited
  • 2008Retrial Queueing Systems: A Computational Approach381 cited
  • 2002Queueing Models of Call Centers: An Introduction323 cited
  • 1999A classified bibliography of research on retrial queues: Progress in 1990–1999319 cited
  • 1989A survey on retrial queues313 cited
  • 2010Accessible bibliography on retrial queues: Progress in 2000–2009287 cited
  • 1995Calculating the equilibrium distribution in level dependent quasi-birth-and-death processes259 cited
  • 1990Numerical investigation of a multiserver retrial model210 cited
  • 2006Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory167 cited
  • 2006A bibliographical guide to the analysis of retrial queues through matrix analytic techniques139 cited
  • 2004The impact of retrials on call center performance130 cited
  • 1999Stochastic analysis of a single server retrial queue with general retrial times121 cited

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  • 1999Single server retrial queues with priority calls116 cited
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