Personal access to documents using different literacy levels

Abstract

Providing information in ‘easy-to-read’ aims at improving accessibility through easier understandable text which is more appropriate for different target groups. Particularly, legal notifications are often hard to understand. This paper presents an app and its’ underlying online system that enables users to read such information, adapted to their individual reading skills. The online system allows creating and managing translations of complex information of notifications. It maps a three-step process of translation including stakeholders located at different institutions on a content management system, which provides information of scalable complexity in terms of language level and level of detail. Users use their personal mobile devices to access this information. The app is used to identify documents with the built-in QR-code reader utilizing the back-facing camera of the smart device. After identification of this specific instance of the document, the app fetches the information, including personal data, and presents it at the user-preferred language level. Privacy and security issues were considered as well as requirements necessary to ensure accessibly.

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