Análisis del clima organizacional y la satisfacción laboral en el sector de alojamiento. Caso ciudades de Quito y Cuenca

Abstract

The aim of this study was to measure and evaluate the organizational climate and the level of job satisfaction that is generated in the lodging field, in two cities, Quito and Cuenca as elements that generate quality in the service.For this, a sample of 300 employees of lodging companies was considered in each place of analysis, resulting in very complex aspects in the lodging that have a considerable influence on quality because the business that comprise it depend on their personnel for the provision of the service.It should be considered that the intrinsic elements -organizational environment and job satisfaction-of each establishment affect the development of this activity, subsequently generating the perceived quality through the satisfaction of the external client -tourists-and the tourist experience in the destination.

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