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Operations Strategies Alignment Patterns and Service Quality: Airline Global Analysis
16 references·0 citing·53 second hopsampled
Operations Strategies Alignment Patterns and Service Quality: Airline Global Analysis (2019)Operations Strategies Alignment Patterns …Technology alignment and business strategy: a performance measurement and Dynamic Capability perspective (2017)Technology alignment and busi…Modelling Strategic Alignment of Business and IT through Enterprise Architecture: Augmenting Archimate with BMM (2017)Modelling Strategic Alignment…HRM and performance—The role of talent management as a transmission mechanism in an emerging market context (2017)HRM and performance—The role …Operations strategy: a firm boundary-based perspective (2016)Operations strategy: a firm b…Linking operations, marketing and environmental capabilities and diversification to hotel performance: A data envelopment analysis approach (2016)Linking operations, marketing…An investigation of service quality, customer satisfaction and loyalty in China's airline market (2016)An investigation of service q…Evaluating energy efficiency for airlines: An application of VFB-DEA (2015)Evaluating energy efficiency …Service quality and customer satisfaction of a UAE-based airline: An empirical investigation (2014)Service quality and customer …Passenger satisfaction with airline service quality in Malaysia: A structural equation modeling approach (2014)Passenger satisfaction with a…Efficiency of US airlines: A strategic operating model (2014)Efficiency of US airlines: A …Efficiency and effectiveness in airline performance using a SBM-NDEA model in the presence of shared input (2013)Efficiency and effectiveness …Customer satisfaction and service quality in the Chinese airline industry (2013)Customer satisfaction and ser…Aligning strategies and processes in knowledge management: a framework (2013)Aligning strategies and proce…The impact of airport competition on technical efficiency: A stochastic frontier analysis applied to Italian airport (2012)The impact of airport competi…Conceptualizing the Dynamic Strategic Alignment Competency (2011)Conceptualizing the Dynamic S…Operations strategy: genealogy, classification and anatomy (2002)Operations strategy: genealog…A resource‐based view of the firm (1984)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Toward an integrated framework for innovation in service: A resource-based view and dynamic capabilities approach (2014)Dynamic information technology capability: Concept definition and framework development (2019)Literature review: Understanding information systems strategy in the digital age (2020)The Measurement of Productive Efficiency (1957)Measuring the efficiency of decision making units (1978)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)An integrated MCDM model for improving airline operational and financial performance (2017)DEA under big data: data enabled analytics and network data envelopment analysis (2020)Comparative fit indexes in structural models. (1990)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline (2015)Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach (2018)Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews (2018)Data Envelopment Analysis: Theory, Methodology, and Applications (1994)Is Group Affiliation Profitable in Emerging Markets? 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(2003)An analysis of employment relationships in Asia using psychological contract theory: A review and research agenda (2019)Building organizational resilience, innovation through resource-based management initiatives, organizational learning and environmental dynamism (2021)The impact of talent management practices on employee turnover and retention intentions (2021)
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References

  • 2014Service quality and customer satisfaction of a UAE-based airline: An empirical investigation519 cited
  • 2016An investigation of service quality, customer satisfaction and loyalty in China's airline market343 cited
  • 2014Passenger satisfaction with airline service quality in Malaysia: A structural equation modeling approach196 cited
  • 2013Efficiency and effectiveness in airline performance using a SBM-NDEA model in the presence of shared input154 cited
  • 2017HRM and performance—The role of talent management as a transmission mechanism in an emerging market context142 cited
  • 2014Efficiency of US airlines: A strategic operating model135 cited
  • 2015Evaluating energy efficiency for airlines: An application of VFB-DEA132 cited
  • 2011Conceptualizing the Dynamic Strategic Alignment Competency120 cited
  • 2012The impact of airport competition on technical efficiency: A stochastic frontier analysis applied to Italian airport102 cited
  • 2013Aligning strategies and processes in knowledge management: a framework101 cited
  • 2016Linking operations, marketing and environmental capabilities and diversification to hotel performance: A data envelopment analysis approach76 cited
  • 2013Customer satisfaction and service quality in the Chinese airline industry71 cited
  • 2017Technology alignment and business strategy: a performance measurement and Dynamic Capability perspective48 cited

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  • 2002Operations strategy: genealogy, classification and anatomy47 cited
  • 2017Modelling Strategic Alignment of Business and IT through Enterprise Architecture: Augmenting Archimate with BMM33 cited
  • 2016Operations strategy: a firm boundary-based perspective27 cited
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