The concept of supply chain management performance measurement with the supply chain operation reference model (Journal review)

Abstract

Abstract In the era of globalization requires companies to start revolutionizing supply chain performance measurement system for their businesses. Supply chain management is one of the important issues that are a concern for companies that want to continue to increase consumer satisfaction, increase payment utility, and save expenses. For this reason, a supply chain performance measurement system is needed. The purpose of this paper is to build a supply chain performance measurement framework using the supply chain operation reference (SCOR) model as a tool for supply chain performance measurement. One of the causes of various failure of improvement programs in the supply chain is the inability to obtain an overview of the current condition of the company, including its cultural aspects. The use of the SCOR model in building the concept of supply chain performance measurement makes companies able to evaluate supply chain performance holistically in monitoring and knowing where an organization is relative to competitors. This paper focuses on the application of the SCOR model for supply chain performance measurement in manufacturing companies. Some tools are described in this paper as a proposal to build a performance measurement framework in optimizing value in the supply chain.

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