Training Needs Assessment Data‐gathering Methods:

Abstract

The second in a series exploring training needs assessment (TNA) data‐gathering methods, originally published in condensed form in an article entitled “Training Needs Assessment: An ‘Open‐systems’ Application” in the Journal of European Industrial Training, Vol. 17 No. 1. The first presented and discussed the design and use of survey questionnaires. This presents and discusses individual interviewing techniques as well as behavioural implications inherent to the process. Additionally, presents telephone interviews, a variation of the individual interview method. Relevant research supports examples. Presents and discusses advantages as well as disadvantages. Concludes with a summary emphasizing that open‐ended individual interviews will provide the most valuable and relevant data.

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