The Goodness of Mobile Library and User Satisfaction among Rural Community in Malaysia

Abstract

This study presents a perception on the goodness of mobile library, which focused on; outreach, economical, and accessibility and its relationships with user satisfaction. Questionnaires were distributed randomly to 124 mobile library users who are using the library services in Bentong, Pahang, Malaysia. The analyses are undertaken using SPSS. Descriptive findings showed higher perceptions in five variables measured where the mean value was in the range 4.1 to 4.3 on a 5-point likert scale. The results also indicate a positive and moderate relationship between outreach, accessibility and convenient, and user satisfaction. Meanwhile, the relationship between economical and user satisfaction are positive and highly correlated. The findings of the study are useful for the library to serve better to the rural community and improve services so they can serve effective and efficient in the particular area.

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