References

• 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
• 1986Fundamentals of Queueing Theory.447 cited
• 2001Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands223 cited
• 1987The least variable phase type distribution is erlang186 cited
• 2008The Impact of Delay Announcements in Many-Server Queues with Abandonment163 cited
• 2010The cμ/θ Rule for Many-Server Queues with Abandonment131 cited
• 1988Transient behavior of the M/M/ 1 queue via Laplace transforms127 cited
• 1987Transient behavior of the M/M/l queue: Starting at the origin124 cited
• 1954A Continuous Time Treatment of a Simple Queue using Generating Functions122 cited
• 2009Transient solution of the M/M/c queue with balking and reneging114 cited
• 2004Queues with Workload-Dependent Arrival and Service Rates93 cited
• 1985The Transient Behavior of the M/M/s Queue, with Implications for Steady-State Simulation89 cited
• 1956An Elementary Method of Solution of the Queueing Problem with a Single Server and Constant Parameters73 cited
• 2007Transient analysis of an M/G/1 retrial queue subject to disasters and server failures68 cited
• 1994Transient Behavior of the M/G/1 Workload Process