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Customer service at altitude: effects of empowering leadership
16 references·2 citing·42 second hopsampled
Customer service at altitude: effects of empowering leadership (2019)Customer service at altitude: effects of …Intrinsic motivation and extrinsic incentives jointly predict performance: A 40-year meta-analysis. (2014)Intrinsic motivation and extr…Thriving at work: Toward its measurement, construct validation, and theoretical refinement (2011)Thriving at work: Toward its …Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review. (2011)Antecedents and consequences …Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement (2010)Linking Empowering Leadership…Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. (2008)Does intrinsic motivation fue…To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)To Empower or Not to Empower …Self‐determination theory and work motivation (2005)Self‐determination theory and…A Socially Embedded Model of Thriving at Work (2005)A Socially Embedded Model of …Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)Internal Benefits of Service-…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Positive Psychology, Positive Prevention, and Positive Therapy (2001)Positive Psychology, Positive…The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors (2000)The empowering leadership que…The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)The "What" and "Why" of Goal …Resilience and Thriving: Issues, Models, and Linkages (1998)Resilience and Thriving: Issu…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Estimating within-group interrater reliability with and without response bias. (1984)Estimating within-group inter…Investigating the influence of thriving at work on hotel employees’ service performance with the moderating effect of leader-member exchange (2024)Investigating the influence o…Work meaningfulness and performance among healthcare professionals: The role of professional respect and participative management (2023)Work meaningfulness and perfo…Statistical Theories of Mental Test Scores (1969)Intraclass correlations: Uses in assessing rater reliability. (1979)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)Answers to 20 Questions About Interrater Reliability and Interrater Agreement (2007)Is the CVI an acceptable indicator of content validity? Appraisal and recommendations (2007)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 2000The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior34,111 cited
  • 2005Self‐determination theory and work motivation7,742 cited
  • 1984Estimating within-group interrater reliability with and without response bias.4,773 cited
  • 2010Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement3,041 cited
  • 2014Intrinsic motivation and extrinsic incentives jointly predict performance: A 40-year meta-analysis.1,980 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 2008Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity.1,850 cited
  • 2001Positive Psychology, Positive Prevention, and Positive Therapy1,723 cited
  • 2005A Socially Embedded Model of Thriving at Work1,600 cited
  • 2011Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review.1,495 cited
  • 2005To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance.1,260 cited
  • 2000The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors1,221 cited
  • 2011Thriving at work: Toward its measurement, construct validation, and theoretical refinement

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1,121 cited
  • 1998Resilience and Thriving: Issues, Models, and Linkages1,107 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,092 cited
  • 2003Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors882 cited
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    • 2024Investigating the influence of thriving at work on hotel employees’ service performance with the moderating effect of leader-member exchange28 cited
    • 2023Work meaningfulness and performance among healthcare professionals: The role of professional respect and participative management26 cited