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Ranking hotels using aspect ratings based sentiment classification and interval-valued neutrosophic TOPSIS
16 references·1 citing·48 second hop
Ranking hotels using aspect ratings based sentiment classification and interval-valued neutrosophic TOPSIS (2019)Ranking hotels using aspect ratings based…Electronic word of mouth and hotel performance: A meta-analysis (2018)Electronic word of mouth and …Supplier selection using fuzzy AHP and TOPSIS: a case study in the Indian automotive industry (2016)Supplier selection using fuzz…Ranking products through online reviews: A method based on sentiment analysis technique and intuitionistic fuzzy set theory (2016)Ranking products through onli…Hotel website quality, perceived flow, customer satisfaction and purchase intention (2016)Hotel website quality, percei…Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews (2016)Big data for big insights: In…Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Understanding Satisfied and D…Maximizing deviation method for neutrosophic multiple attribute decision making with incomplete weight information (2015)Maximizing deviation method f…What can big data and text analytics tell us about hotel guest experience and satisfaction? 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(2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience (2020)How online reviews affect purchase intention: a new model based on the stimulus-organism-response (S-O-R) framework (2020)Virtual travel experience and destination marketing: Effects of sense and information quality on flow and visit intention (2020)Consumer perceived value: The development of a multiple item scale (2001)The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers’ travel experience (2017)Market segmentation and travel choice prediction in Spa hotels through TripAdvisor’s online reviews (2019)Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels (2019)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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  • 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?949 cited
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  • 2011Manipulation of online reviews: An analysis of ratings, readability, and sentiments531 cited
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  • 2016Hotel website quality, perceived flow, customer satisfaction and purchase intention314 cited
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  • 2016Supplier selection using fuzzy AHP and TOPSIS: a case study in the Indian automotive industry253 cited
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  • 2014The impact of age in the generation of satisfaction and WOM in mobile shopping

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167 cited
  • 2012Using the method of maximizing deviation to make decision for multiindices150 cited
  • 2015Maximizing deviation method for neutrosophic multiple attribute decision making with incomplete weight information148 cited
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    • 2024A picture fuzzy set multi criteria decision-making approach to customize hospital recommendations based on patient feedback41 cited