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Exploring the impact of personalized management responses on tourists’ satisfaction: A topic matching perspective
16 references·3 citing·47 second hop
Exploring the impact of personalized management responses on tourists’ satisfaction: A topic matching perspective (2019)Exploring the impact of personalized mana…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM (2014)What makes online reviews hel…What can big data and text analytics tell us about hotel guest experience and satisfaction? (2014)What can big data and text an…Web reviews influence on expectations and purchasing intentions of hotel potential customers (2013)Web reviews influence on expe…Social Media in Tourism and Hospitality: A Literature Review (2013)Social Media in Tourism and H…Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content (2013)Social Media Brand Community …Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content (2012)Social Media Brand Community …The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings (2010)The influence of user-generat…Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Impact of Online Consumer Rev…Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site (2009)Effects of Word-of-Mouth vers…The impact of online user reviews on hotel room sales (2008)The impact of online user rev…Self-Selection and Information Role of Online Product Reviews (2008)Self-Selection and Informatio…Electronic word-of-mouth in hospitality and tourism management (2007)Electronic word-of-mouth in h…Using Online Conversations to Study Word-of-Mouth Communication (2004)Using Online Conversations to…Bad is Stronger than Good (2001)Bad is Stronger than GoodSpecification Tests in Econometrics (1978)Specification Tests in Econom…The power of personalization: Hosts how to promote guest bookings by personalized responses (2024)The power of personalization:…Do topic consistency and linguistic style similarity affect online review helpfulness? An elaboration likelihood model perspective (2021)Do topic consistency and ling…The halo effect: A longitudinal approach (2020)The halo effect: A longitudin…A New Product Growth for Model Consumer Durables (1969)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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The challenges and opportunities of Social Media (2009)Social media? Get serious! Understanding the functional building blocks of social media (2011)What do we know about social media in tourism? A review (2014)Hospitality and Tourism Online Reviews: Recent Trends and Future Directions (2015)Advances and challenges in sustainable tourism toward a green economy (2018)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Individual differences in reasoning: Implications for the rationality debate? (2000)Heuristics and Biases: The Psychology of Intuitive Judgment (2004)Experimental evidence of massive-scale emotional contagion through social networks (2014)Feeling and thinking: Preferences need no inferences. (1980)A Simple Model of Herd Behavior (1992)The Impact of New Media on Customer Relationships (2010)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Customer engagement with tourism social media brands (2016)Advances in Social Media Research: Past, Present and Future (2017)Advertising Content and Consumer Engagement on Social Media: Evidence from Facebook (2017)
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References

  • 1978Specification Tests in Econometrics18,788 cited
  • 2001Bad is Stronger than Good7,670 cited
  • 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
  • 2004Using Online Conversations to Study Word-of-Mouth Communication2,600 cited
  • 2009Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site2,453 cited
  • 2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,366 cited
  • 2013Social Media in Tourism and Hospitality: A Literature Review1,554 cited
  • 2013Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content1,350 cited
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  • 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?

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949 cited
  • 2012Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content799 cited
  • 2013Web reviews influence on expectations and purchasing intentions of hotel potential customers671 cited
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    • 2024The power of personalization: Hosts how to promote guest bookings by personalized responses7 cited